Job Summary: Senior Executive – HR Operations Experience – 3+ years in core HR Operations Onboarding, Offboarding, Exit Formalities, Employee Engagement, Leave & Attendance Management, Good command on Excel, Very Good Communication skills. The incumbent will be responsible for supporting HR Operations of the organization. You will be responsible for implementing HR policies and processes, Employee on-boarding & off-boarding, managing statutory compliances, preparation of MIS, maintenance and completion of necessary documentation. Roles & Responsibilities: HR Operations • Handle Onboarding activities, exit formalities and complete all the Full & Final statements. • Manage Statutory Compliance (EPF, ESIC, Gratuity) and coordinate with Vendor for the same. • Provide current and prospective employees with information about policies, job responsibilities, work schedule, compensation, and employee benefits. • Maintain all personnel policies and procedures and provide guidance and interpretation to staff. • Serve as contact person for employees and vendors regarding HR operations. • Manage employees’ queries / concerns / grievances by coordinating with the concerned person / department to give resolutions. • Assist in day-to-day operations of the HR functions and duties. • Maintain and update Employee records and other relevant details in SWAT. • Managing the Monthly, Weekly & Daily Report to be shared with the key stakeholders. • Drive engagement initiatives which include organizing small- and large-scale events for employees. • Handling Events & managing monthly floor activities • Coordinating and facilitating focus groups, surveys, skip meets, one-on-one interviews, and other methodologies • Responsible for all employee communication such as leadership connects, helpdesk & employee connects to maintain high morale, transparency and teamwork resulting in employee satisfaction. • Coordinating and facilitating focus groups, surveys, skip meets, one-on-one interviews, and other methodologies. • Any other HR support which is required. Desired Candidate Skills: • A bachelor’s degree from a reputed University (Full Time Only). • Must have 3-7 years of experience in HR Operation & Employee Enganement in an organization of similar capacity. • Must have hands-on strong MS Excel skills. • Should have excellent communications skills, be a team player, be adaptable and flexible. • Should have a proactive approach to work. • Excellent communication skills/ability to interact with employees on all levels. • Attention to details/data quality. • Ability to understand and analyze processes. • Ability to identify and resolve problems (troubleshooting). • Ability to juggle competing priorities and work well under pressure. • Ability to work independently.
HR Functions, HR Operation, Statutory Compliances, Statutory Compliance, HR Policies, Policies and Procedures, Employee Satisfaction, HR Support, Game Development, Game Art
Immigration Law
Intermediate (6-10 years)
Gurugram, Haryana, India,Delhi, India
Function Talent Acquisition • Good experience in doing Non IT / Bulk Hiring recruitments. • Handling the entire recruitment process. Responsible for end-to-end recruitment . • Sourcing candidates through various sources for cost effective hiring, • Screening/shortlisting CVs, conducting F2F, Telephonic ,online interviews, fundamental analysis and short listing of the candidates • Facilitate the interview process with the respective line managers, • Salary fitment, negotiation and offer roll-outs. Minimum Education Degree Work Experience 1 year - 6 Years Age Range 20 years - 30 Years Gender Female/ Male Industry Exposure Required 1 year in bulk hiring/ BPO hiring Functional Reporting Head HR Administrative Reporting IT Knowledge/ Other Competencies Basic Computer Knowledge Travel No
Talent Acquisition, Recruitment Process, Sourcing Candidates, Fundamental Analysis, Computer Knowledge,
Information Technology
Starter (0-3 years)
Gurugram, Haryana, India
END to END recruitment Drive position closures through team and HR agencies per business requirement Maintaining relationship with client Filtering candidates for open position Designing and implement strategies to get closures Maintaining updates /reporting on platform Training internal team of 250 Creating reports for management About FlexC FlexC is an AI-powered Talent Marketplace that helps organizations in hiring and managing their Hybrid Workforce (full-time, contractors, As an D365 F&O Developer in the Retail Technology Team, your primary focus will be delivering cloud-first, direct-to-consumer, retail integration services for Columbia Brands. You will join the Retail Technology development/delivery team and would be a key contributor in building solutions to resolve specific business or technical needs in the Retail landscape of the organization.
Implement Strategies, AI,
Information Technology
Starter (0-3 years)
Pune, Maharashtra, India
END to END recruitment for Engineer Drive position closures through team and HR agencies per business requirement Maintaining relationship with client Filtering candidates for open position Designing and implement strategies to get closures Maintaining updates /reporting on platform Training internal team Creating reports for management About FlexC FlexC is an AI-powered Talent Marketplace that helps organizations in hiring and managing their Hybrid Workforce (full-time, contractors, As an D365 F&O Developer in the Retail Technology Team, your primary focus will be delivering cloud-first, direct-to-consumer, retail integration services for Columbia Brands. You will join the Retail Technology development/delivery team and would be a key contributor in building solutions to resolve specific business or technical needs in the Retail landscape of the organization
Implement Strategies, AI, Microsoft Dynamics AX
Information Technology
Junior (3-6 years)
Pune, Maharashtra, India
Tele Callers 1. Good to Excellent communication skills in English & Hindi 2. Experienced in tele sales or insurance 3. International BPO background people are also ok, but please shortlist them considering all pros and cons 4. Atleast 1yr stability in previous jobs & should have not changed too many jobs in the last 3yrs for any reasons 5. Should have secured atleast 55% & above in HSC, SSC & Graduation (wherever applicable). 6. Candidates from Policy bazaar or Cover fox, Turtle mint to be avoided 7. Anyone below 80% score in IQ & math, should be rejected by HR 8. Need 6 linguistic callers. Telugu & Tamil. 3 for each language 9. Age between 20 - 30yrs only 10. Candidate to be of Central & Harbour location only or 10kms within the office radius Hike over previous package depending on interview.
Tele Sales,
Information Technology
Experience Not Provided
Mumbai, Maharashtra, India
Job description: END to END recruitment Drive position closures through team and HR agencies per business requirement Maintaining relationship with client Filtering candidates for open position Designing and implement strategies to get closures Maintaining updates /reporting on platform Training internal team Creating reports for management About FlexC FlexC is an AI-powered Talent Marketplace that helps organizations in hiring and managing their Hybrid Workforce (full-time, contractors, freelancers, etc) efficiently. Company website: www.flexc.work FlexC in spotlight: https://www.cxooutlook.com/fynehand-to-invest-over-usd-1-million-in-ai-talent-marketplace-flexc/ https://hr.economictimes.indiatimes.com/news/industry/ai-talent-marketplace-flexc-raises-1-million-in-pre-series-funding/90515363 Our offer includes the following - - working for clients that really are making a difference - Working from home - 5 days working - incredible set of benefits (including PF/ESIC, Medical insurance and much more.) - an extremely supportive and 'family led' culture - career development opportunities across the business If interested, please send your update resume and following details: Current CTC Expected CTC Notice Period
END To END Recruitment, Business Requirement, Career Development, Creating Reports, Medical Insurance, AI, .NET
Information Technology
Experience Not Provided
Reports to Manager – Corporate Relations Role Objective Responsible to provide placements to students with relevant jobs in IT domain and monitor the student life cycle for ensuring standard outcome. Responsibilities In this role, you will be responsible for: The Placement Officer would be predominantly responsible for identification of • Major employers for urban placement opportunities for Anudip students. • Line up the students according to the companies requirement and associated with the pre-placement profiling. • Visit the company’s Director and HR head for manpower requirement and placement tie-up. • Coordinating with the branches regarding placement procedure and placed students. • By placing students generate revenuesfor the organization. • Maintain the documents related with pre-placement and post placement. • Maintaining student database. • After getting the requirements from client, giving briefing to the students about the opening detail. • Conduct the job market studies. • Regular coordination with the respective manager and trainers. • Need to undertake additional responsibilities from time to time based on the organization needs. Desired profile Graduate | Post Graduate in any discipline • Minimum 2+ Years of Experience in placement of students from skilling/training/educational institute. • Strong verbal and written Communication Skills • Strong Interpersonal skills; Should demonstrate patience & perseverance • Should have good knowledge and relations with corporates. • Must have the inclination towards society and working for marginalized community. • Student Placement for the course/batch • Corporate tie-ups for student placements
Student Placements,
Information Technology
Starter (0-3 years)
Bangalore, Karnataka, India
Job Purpose • Responsible for managing and driving a team of Virtual Relationship Managers (VRM) handling portfolio of eligible Imperia & Preferred customers in order to achieve the targets set and that all guidelines and regulatory requirements are followed. • Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer. • Consistently meet portfolio objectives defined Viz. sales, income, group product holding etc. • Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the Audit & Compliance guidelines. • Responsible for managing, training and motivating staff. • All of the above parameters consistently met by the team of VRMs. • Income generation through a right blend of enhancement of CASA balance and through cross sell of appropriate products So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRMs also achieves the key performance parameters set Job Responsibilities(JR) : 6 – 8 Areas Business Achievement and Development for VRM & Team • Ensure proper scoping is done and target / niche customers identified with ACTIVE collaboration from concerned Product/Sales Support Teams • Ensure that the targets on liability accounts, through the channel (Branch and direct sales), are met under all parameters specified. o Meet value target for Liability Balances of the customers o Ensure quality of sourcing is maintained and depletion rates are controlled. o Ensure that Salary credits reach or exceed the expect Salary Credit targets • Ensure that all managed portfolios are effectively managed through VRMs and that set targets on each of the portfolios is reached. • Also, Team Manager has to ensure seamless servicing of customers. • VRMs are made aware of the Scorecard targets & Portfolio Benchmark. • Ensure that the High Net worth individuals are persuaded to avail the private banking products and services (advisory, etc.) • Ensure that there is cross sell to the customer on asset products as offered by the Bank. • Ensure that the customers get credit cards and start using the same for all their transactions- credit card activation push. • Income to be generated at a customer level. • Ensure that cross sell targets on Third Party Products is met for the Unit • Ensure Staff are trained on product knowledge and requisite certifications • Engaging with bottom 20% performers and identifying ares of improvement and demonstrating the How. • Review Daily Sales Report of the staff and provide guidance on ways to improve on the same • Managing and monitoring performance of all the sales resources o Productivity of Liability and Non Liability sales staff • Attrition control of customers o Includes persuading the customer to continue and if required renew FD’s § Monitor large amount movements / account closure from the deposit accounts and ensure that customer does not attrite o Ensure that the marketing analytics list on possible attrite, is called and retained • Ensure that there is no revenue leakage Customer Service / Customer engagement • Plan monthly/ weekly/ daily contacts for the team of VRMs basis the contact policy & track implementation of the interaction plan. • Effective planning & implementation of event based trigger, birthday calls, campaign calls and other defined objectives for customer contacts. • Ensure that VRMs offers highest quality of service to the customers and meets expected Service Quality standard by educating the customers to use the Digital Banking mediums for their banking transactions / needs. This is measured iva call evaluations and Sup Reviews • To review contact attempts versus successful contacts and analyze reasons for non-contactable customers. • Ensure VRMs make regular contact with customers for service as well as business updates. • Adequate logging of complaints, Reviewing & Resolving all complaints received (VRM, self, branch, other units) within the stipulated TAT o Monitor all complaints received and ensure that they are closed within TAT o Improve customer communication on closures o Check with customers if the process of complaint has been managed well o Ensure no escalations happen o Preventive complaint management o Asking for feedback from customers, who are not complaining o Discussing with staff the importance of getting feedback from customers on a regular basis • Periodic review of customer base i.e. Contactibility, Eligibility, Product penetration & profitability. Take appropriate action to activate every customer / improve the product penetration & profitability of the customer to become a Primary Banker for the customer. • Carry out VoC to assess strengths and to ascertain possible improvement areas of the VRMs basis customer feedback. Take appropriate action- reward the VRM for appreciations/ corrective actions as required. • Monitoring implementation of Sales Process. Business Generation / Sales Tracking • Track business generation and income for each VRM in the team on a daily basis, and take due steps. • Review leads generated by each VRM and ensure real time lead status availability. • Ensure VRMs actively track their leads, keep customer regularly updated on the lead status & complete the lead closure within a reasonable timeline, basis product. • Tracking and highlighting possible customer issues on account of improper lead management. Supervisory Reviews frequency to assess effectiveness of customer interactions by the VRM. • Check profiling done by the VRM to ascertain effectiveness. • Basis interaction logs captured by the VRM & discussions with the VRM, provide directional inputs on customer interactions & business generation. • Demonstrate “how”. • 220 Sup Reviews per month Operations • Conduct internal checks on a regular basis & share a feedback with VRMs on time to time. o Lead file maintained by VRMs o Requests captured by VRMs o CRM Interaction • Ensure seamless handling of operations areas such as customer requests, transactions, reversals etc. • Handling queries of VRMs on floor and provide resolution. • Ensure timely responses to customers through call out/ e-mail as applicable. • Handle 1st level escalations and ensure satisfactory resolution to the grievances. • Ensure judicious utilization of financial and non- financial authority. • Carry out periodic checks to ensure team adheres to Audit & Compliance guidelines. Audit and Service Quality • Ensure all laid down system and process are followed as stipulated by Audit and Senior Management • Monthly / Periodic Verification of Auditable items. • Review of CRM Interactions & Lead Quality MIS - Reporting and Analysis : • Ensure timely and accurate updates of all portfolio performance parameters. • Maintain track of VRM performance w.r.t leads, conversions, income, achievement of portfolio parameters etc. Staff Management • Ensure that all VRMs are adequately trained on the Products of the bank and sales process • Ensure that all VRMs are trained on the process to be followed (including amendment with new circulars) • Be aware and make VRMs aware of various policies of the bank with regard to customer service and compliance • Monitor productivity and give guidance on improving the same in conjunction with the Line Manager / Unit Head. • Ensure that all VRMs are sent for class room training on a regular basis • Ensure that nominated VRMs attend training sessions conducted by HR, without fail. Educational Qualifications (examples listed below) Key Skills(examples listed below) • Banks Product Knowledge • Planning and Organizing Skills • Team Management / Interpersonal Skills • Sales and Influencing Skills • Communication • Knowledge of Competition • Awareness of Banking regulations • Credit knowledge when required • Good Administrator • Good at net-working • Ability to develop contacts in the local area Experience Required (examples listed below) Minimum experience in years – 3 yr. Major Stakeholders(intra team and cross functional stakeholders, who would need to be interacted with for discharging duties) (examples listed below) • Sales Managers of respective products / location • Product representatives • Direct Banking Team, Query CPU HNW team • IT Department for system related software / hardware issues • Channel Partners (HDFC Ergo, HDFC Life, One Assist, ABHI, TATA AIA, BSLI, BAGIC & Bharti Axa)" • VRM central team, VRM, Unit Head, Region Head, Training and Quality team, Regional Complaints Manager, Channel Head, Business Head • Admin Team, HR Team, QIG Team, Complaints Team • Dialer representatives, Insurance Sales Managers, Customers • Infra Team, Post Office / Courier guys for deliverables related issues, Vendor Representatives / Supervisors
Regulatory Requirements, Transaction Processing, Income Generation, Direct Sales, Ensure Quality, Business Generation, Contact With Customers, Private Banking, Service Quality, Product Penetration
Information Technology
Intermediate (6-10 years)
Mumbai, Maharashtra, India