Role Growth Manager for key Accounts, Sales Operations, Multi geography sales co-coordination and operations, P&L responsible Monitor sales metrics and manage the entire sales process across the team Lead and motivate the sales team to achieve and exceed specific goals Build high-performance sales team to ensure customer satisfaction Brief Job description Accountable for entire presales related activity such as Requirements Capturing, Analysis, Proposals, Estimation, Project Timelines International Sales (Inbound / Outbound) Solution Sales Business Consulting & Account Management Bringing expertise in client acquisition and contract negotiation along with relationship-building, and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives. Quarterly/Annual revenue goal setting and resource planning to achieve them. Gathering requirement to understand needs of client, their problem statements. Demonstrating solution to stake holders and getting closure by negotiating on price. Key Account Management for bigger revenue and becoming strategic partners Create effective strategies to target new markets after researching and analyzing competitor behavior, change in market etc. Work with the marketing team to increase engagement in target demographies Handle customer relations issues, enabling quick resolution and client satisfaction Managing and defining Outbound lead channel which includes data research on targeted companies, campaign management, and follow up management. Attend networking events, community events and hearings to generate leads Up sell additional products as need arises Desired Candidate Details: Qualification MBA FROM TIER 1/2 institute Skills desired Knowledge of legalities and compliances in staff augmentation in IT industry Proven ability to influence cross functional teams Good communication skills Experience and industry preference 12- 15 years experience in IT Service industry About the Company In the last few years, we have reconfigured our offerings, taking a human-centred approach to design and technology. We put people first and offer solutions to problems by involving the human perspective. Our approach focusses on the people who use the product, their behaviours, requirements, and life situations. We have partnered with the United Nations, The NY Times, ITC, Gucci, GE, Dunzo, MyGov, and others to deliver successful software and mobile app solutions.
Campaign Management, Sales Operations, Geography, Sales Metrics, Sales Process, Client Satisfaction, Customer Satisfaction, Account Management, Presales, International Sales
Information Technology
Experience Not Provided
Noida, Uttar Pradesh, India
About us If you think back to your school or college days, the best memories you have are those with your friends! Your first day in college, your best friend, your dorms, hanging in the corridors, your school canteen, all nighters before exams & chilling for weeks after exams - our school lives are filled with so many awesome interactions, experiences & memories. In each of them you’re with a friend, never alone! Imagine what Starbucks has done for coffee, Airbnb has done for travel, Cult has done for fitness, OYO for lodging, Openhouse is trying to do for education. We are building a network of neighbourhood learning centres for students of all ages. Our Approach At Openhouse, we empower teachers with technology and infrastructure to transform their classroom culture into one that is welcoming, healthy, and constructive. We think education is about cultivating mindsets and mastering concepts, not just cracking exams. Be it math or meditation, chemistry or creative writing or even a film club - at Openhouse - we encourage children to explore what works best for them. It is our belief that every child deserves the space and opportunity to explore & create. At Openhouse, students of all ages can learn all things under one roof. We think we’re amongst the first few companies in the world trying to push the boundaries of edtech to a new era of highly social & community driven learning. We believe learning happens best in person, but there is an opportunity to make this experience 10X via modern centres, technology, and powerful communities! We're a mission driven organisation trying to build a network of such learning centres and with empowered teachers in every neighbourhood of our country! Responsibilities You’ll be in charge of driving customer sales in person at our learning centres in Bangalore & Kolkata. You will help give tours of our center to parents, understand their child’s needs and suggest the right classes and membership plans You’ll be given adequate training and mentorship to do parent friendly consultative sales rather than push based aggressive sales. Depending on your interest, you can help us in improving sales process design. Perks Great friendly environment to work from Peer community: in each of our learning centres we have a team so you’ll not be alone Growth track: we are amongst the fastest growing offline education companies in India. Think of us as Cure.fit/ cult for kids. You can get promoted to Centre Sales Manager in 3 months. Ideal Candidates Warm and friendly persona. Women candidates preferred since you’ll be mostly be dealing with mothers as our customers. Prior experience in education industry or in sales role is preferred. If you have any hobbies or extracurricular experience from school/ college; that’s great. Desired Experience Bachelor’s degree Fluency in written and spoken English required, spoken Hindi is helpful; familiarity with Kannada or Bengali nice-to-have Internship or project-based experience exemplifying the mindset highlighted above Experience in sales, customer service or other customer-facing roles strongly preferred Helped build communities in the past PS: More than anything above, if you've taken risks and failed, we love you. desired
Sales, Network, Lodging, Infrastructure, Consultative Sales, Aggressive Sales, Cracking, Chemistry, Creative Writing, Sales Process Design
Sales
Junior (3-6 years)
Bangalore, Karnataka, India
Hiring for Lead Generation Executive - Off Role Experience – 1 to 4 Years of inside sales and Lead Generation Location – Pune Required Experience - Previous experience in B2B lead generation, telesales, or telemarketing. (International Market will advantage) Ability to develop new prospects and create opportunities through cold calling, email marketing, etc. Strategically reach out and source new prospects using LinkedIn Ability to find prospects' details such as company name, decision-makers' contact details, and email address through market research
B2B Lead Generation, Email Marketing, Market Research, Inside Sales, Telesales, Cold Calling
Sales
Starter (0-3 years)
Pune
Roles & Responsibilities: Own all plans and strategies for developing business and achieving the company’s sales goals. Developing and executing strategic plan to achieve sales targets and expand our customer base. Assists in the development of the sales plan. Prepares forecasts and KPI reporting for the sales leaders and upper management, for use in organizational planning, financial forecasting, budget setting and strategic planning. Lead and direct the team by providing strategic inputs and plans for distribution penetration in current markets as well as future geographic expansion. Supervise all the channel managers, communicate goals and targets and help them devise strategies to achieve the goals. Suggest improvement and redesigning of organization structure based on business requirement Provide full visibility into the sales pipeline at every stage of development. Desired Profile: Proven ability to drive the sales process from plan to close. Proven ability to articulate the distinct aspects of products and services. Proven ability to position products against competitors. Demonstrable experience as head of sales, developing client-focused, differentiated and achievable solutions. Excellent listening, negotiation and presentation skills.
Developing Business, KPI Reporting, Organizational Planning, Financial Forecasting, Upper Management, Budget Setting, Business Requirement, Sales Goals, Achieve Sales Targets, Sales Plan
Information Technology
Expert (10+ Years)
Mumbai, Maharashtra, India
Summary A Branch Operations Executive is responsible for the entire operation of a branch; from ensuring the attainment of sales goals to overseeing everyone provides excellent customer service. Branch operations Executive also ensure that the branch office has all the tools and infrastructure needed to keep it in working order. Duties A Branch Operations Executive task typically include ensuring a smooth branch operation; acting as the main custodian of the branch; liaising with the main office to enhance operational activities of the branch, soliciting new business and managing existing clients. Branch operations managers also work by providing outstanding customer service, taking care of escalated client concerns and reporting sales activities, which include lead tracking, call log management, commission requests, expense reports, submission of proposals, job modeling, and profit forecasting. Branch operations managers also ensure the premises are clean and orderly, and check all equipment and make sure they are in good working condition. Education Bachelor’s degree or HSC
Branch Operation, Branch Operations, Sales Goals, Expense Reports, Operational Activities, Reporting Sales, Lead Tracking, Log Management
Information Technology
Experience Not Provided
Pune, Maharashtra, India
Job Title Sr Manager Operations Function Call Centre Working time 6 Days working (Monday to Saturday ) 10 am to 7 pm office hours Sunday Fixed off Minimum Education Graduate Work Experience 8 Years Minimum 3 yrs of experience as Manager Operations on papers. Gender Female/ Male Industry Exposure Required Can communicate in Hindi and English both Experience in Outbound Tele calling/Tele Sales/lead generation. Lead Generation process Outbound Tele calling exposure is preferable. Must have worked on dialer. Job Role Communicates information in a timely, accurate and understood manner to all sales team members Track and accurately update operational performance files for Sales Agents on a weekly basis. Manage and drive sales team target and performance Dive sales teams performance on systems and all metrics in accordance to the contractual obligation Ensure regular feedback is given to Sales Agents with regards to action plans that have been set .
Tele Sales, Action Plans, Operational Performance,
Information Technology
Experience Not Provided
Gurugram, Haryana, India
Role: To manage and monitor advisory piece at micro level, scale up business or revenue through quality advisory and taking corrective measure or strategy to build strong rapport with associates and top 30-40 customers. For building strong advisory desk will have to ensure regular trainings and skill upgradation for team mets, Should be well verse with capital market and strong hold on domestic and global equities; will be co-ordinating with numbers of departments like RMS/Branches and few other critical depts on daily basis. Responsibilities: Strategy monthly business along with driving daily revenue and other KRA’s. Review every 15 days on set targets also attend their queries or issues if any. Join them on large client meet. Co-ordinating with BM on regular basis for client sourcing through sales team and reviewing every 15 days on progress of sales business. Also joining them on large client meet, taking seminars for branch customers. Also coordinating for day to day activity. Monitoring closely on monthly sales through this team and pushing them for sourcing large customers as business sourced by them get offloaded on advisory desk so both advisory and branch sales are interconnected. Discussion on business strategy and P&L. Desired Candidate Profile: Should have sound understanding of capital markets, Should be a result-oriented, self-starter, proactive, good communication skills. Knowledge of financial products Process orientation Should possess strong networking & relationship building skills. **NISM 8 is required** NIFM 8 is required
Capital Market, Capital Markets, Monthly Sales, Business Strategy, Process Orientation, Networking
Information Technology
Experience Not Provided
Job Purpose Responsible for managing and driving a team of Virtual Relationship Managers (VRM) handling portfolio of eligible customers in order to achieve the targets set and that all guidelines and regulatory requirements are followed. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer. Consistently meet portfolio objectives defined Viz. sales, income, group product holding etc. Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the Audit & Compliance guidelines. Responsible for managing, training and motivating staff. All of the above parameters consistently met by the team of VRMs. Income generation through a right blend of enhancement of CASA balance and through cross sell of appropriate products So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRMs also achieves the key performance parameters set Team Manager leads a team of VRM (Virtual Relationship Manager) and is directly responsible for the performance of team members leading to fulfilment of Business objectives. Monitoring and tracking the VRMs on revenue generation, product penetration, digital penetration, liability growth and ensure that the required product mix is maintained at resource level to achieve the targeted number. Team Manager will be responsible for Sales Management through leads generated for a set of products from a fixed non managed customer with the express objective of achieving business targets and efficiency targets related to outbound database calling management.
BFSI, Tele Sales,
Information Technology
Expert (10+ Years)
Delhi, India,Noida, Uttar Pradesh, India
Tele Callers 1. Good to Excellent communication skills in English & Hindi 2. Experienced in tele sales or insurance 3. International BPO background people are also ok, but please shortlist them considering all pros and cons 4. Atleast 1yr stability in previous jobs & should have not changed too many jobs in the last 3yrs for any reasons 5. Should have secured atleast 55% & above in HSC, SSC & Graduation (wherever applicable). 6. Candidates from Policy bazaar or Cover fox, Turtle mint to be avoided 7. Anyone below 80% score in IQ & math, should be rejected by HR 8. Need 6 linguistic callers. Telugu & Tamil. 3 for each language 9. Age between 20 - 30yrs only 10. Candidate to be of Central & Harbour location only or 10kms within the office radius Hike over previous package depending on interview.
Tele Sales,
Information Technology
Experience Not Provided
Mumbai, Maharashtra, India
Job Purpose • Responsible for managing and driving a team of Virtual Relationship Managers (VRM) handling portfolio of eligible Imperia & Preferred customers in order to achieve the targets set and that all guidelines and regulatory requirements are followed. • Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer. • Consistently meet portfolio objectives defined Viz. sales, income, group product holding etc. • Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the Audit & Compliance guidelines. • Responsible for managing, training and motivating staff. • All of the above parameters consistently met by the team of VRMs. • Income generation through a right blend of enhancement of CASA balance and through cross sell of appropriate products So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRMs also achieves the key performance parameters set Job Responsibilities(JR) : 6 – 8 Areas Business Achievement and Development for VRM & Team • Ensure proper scoping is done and target / niche customers identified with ACTIVE collaboration from concerned Product/Sales Support Teams • Ensure that the targets on liability accounts, through the channel (Branch and direct sales), are met under all parameters specified. o Meet value target for Liability Balances of the customers o Ensure quality of sourcing is maintained and depletion rates are controlled. o Ensure that Salary credits reach or exceed the expect Salary Credit targets • Ensure that all managed portfolios are effectively managed through VRMs and that set targets on each of the portfolios is reached. • Also, Team Manager has to ensure seamless servicing of customers. • VRMs are made aware of the Scorecard targets & Portfolio Benchmark. • Ensure that the High Net worth individuals are persuaded to avail the private banking products and services (advisory, etc.) • Ensure that there is cross sell to the customer on asset products as offered by the Bank. • Ensure that the customers get credit cards and start using the same for all their transactions- credit card activation push. • Income to be generated at a customer level. • Ensure that cross sell targets on Third Party Products is met for the Unit • Ensure Staff are trained on product knowledge and requisite certifications • Engaging with bottom 20% performers and identifying ares of improvement and demonstrating the How. • Review Daily Sales Report of the staff and provide guidance on ways to improve on the same • Managing and monitoring performance of all the sales resources o Productivity of Liability and Non Liability sales staff • Attrition control of customers o Includes persuading the customer to continue and if required renew FD’s § Monitor large amount movements / account closure from the deposit accounts and ensure that customer does not attrite o Ensure that the marketing analytics list on possible attrite, is called and retained • Ensure that there is no revenue leakage Customer Service / Customer engagement • Plan monthly/ weekly/ daily contacts for the team of VRMs basis the contact policy & track implementation of the interaction plan. • Effective planning & implementation of event based trigger, birthday calls, campaign calls and other defined objectives for customer contacts. • Ensure that VRMs offers highest quality of service to the customers and meets expected Service Quality standard by educating the customers to use the Digital Banking mediums for their banking transactions / needs. This is measured iva call evaluations and Sup Reviews • To review contact attempts versus successful contacts and analyze reasons for non-contactable customers. • Ensure VRMs make regular contact with customers for service as well as business updates. • Adequate logging of complaints, Reviewing & Resolving all complaints received (VRM, self, branch, other units) within the stipulated TAT o Monitor all complaints received and ensure that they are closed within TAT o Improve customer communication on closures o Check with customers if the process of complaint has been managed well o Ensure no escalations happen o Preventive complaint management o Asking for feedback from customers, who are not complaining o Discussing with staff the importance of getting feedback from customers on a regular basis • Periodic review of customer base i.e. Contactibility, Eligibility, Product penetration & profitability. Take appropriate action to activate every customer / improve the product penetration & profitability of the customer to become a Primary Banker for the customer. • Carry out VoC to assess strengths and to ascertain possible improvement areas of the VRMs basis customer feedback. Take appropriate action- reward the VRM for appreciations/ corrective actions as required. • Monitoring implementation of Sales Process. Business Generation / Sales Tracking • Track business generation and income for each VRM in the team on a daily basis, and take due steps. • Review leads generated by each VRM and ensure real time lead status availability. • Ensure VRMs actively track their leads, keep customer regularly updated on the lead status & complete the lead closure within a reasonable timeline, basis product. • Tracking and highlighting possible customer issues on account of improper lead management. Supervisory Reviews frequency to assess effectiveness of customer interactions by the VRM. • Check profiling done by the VRM to ascertain effectiveness. • Basis interaction logs captured by the VRM & discussions with the VRM, provide directional inputs on customer interactions & business generation. • Demonstrate “how”. • 220 Sup Reviews per month Operations • Conduct internal checks on a regular basis & share a feedback with VRMs on time to time. o Lead file maintained by VRMs o Requests captured by VRMs o CRM Interaction • Ensure seamless handling of operations areas such as customer requests, transactions, reversals etc. • Handling queries of VRMs on floor and provide resolution. • Ensure timely responses to customers through call out/ e-mail as applicable. • Handle 1st level escalations and ensure satisfactory resolution to the grievances. • Ensure judicious utilization of financial and non- financial authority. • Carry out periodic checks to ensure team adheres to Audit & Compliance guidelines. Audit and Service Quality • Ensure all laid down system and process are followed as stipulated by Audit and Senior Management • Monthly / Periodic Verification of Auditable items. • Review of CRM Interactions & Lead Quality MIS - Reporting and Analysis : • Ensure timely and accurate updates of all portfolio performance parameters. • Maintain track of VRM performance w.r.t leads, conversions, income, achievement of portfolio parameters etc. Staff Management • Ensure that all VRMs are adequately trained on the Products of the bank and sales process • Ensure that all VRMs are trained on the process to be followed (including amendment with new circulars) • Be aware and make VRMs aware of various policies of the bank with regard to customer service and compliance • Monitor productivity and give guidance on improving the same in conjunction with the Line Manager / Unit Head. • Ensure that all VRMs are sent for class room training on a regular basis • Ensure that nominated VRMs attend training sessions conducted by HR, without fail. Educational Qualifications (examples listed below) Key Skills(examples listed below) • Banks Product Knowledge • Planning and Organizing Skills • Team Management / Interpersonal Skills • Sales and Influencing Skills • Communication • Knowledge of Competition • Awareness of Banking regulations • Credit knowledge when required • Good Administrator • Good at net-working • Ability to develop contacts in the local area Experience Required (examples listed below) Minimum experience in years – 3 yr. Major Stakeholders(intra team and cross functional stakeholders, who would need to be interacted with for discharging duties) (examples listed below) • Sales Managers of respective products / location • Product representatives • Direct Banking Team, Query CPU HNW team • IT Department for system related software / hardware issues • Channel Partners (HDFC Ergo, HDFC Life, One Assist, ABHI, TATA AIA, BSLI, BAGIC & Bharti Axa)" • VRM central team, VRM, Unit Head, Region Head, Training and Quality team, Regional Complaints Manager, Channel Head, Business Head • Admin Team, HR Team, QIG Team, Complaints Team • Dialer representatives, Insurance Sales Managers, Customers • Infra Team, Post Office / Courier guys for deliverables related issues, Vendor Representatives / Supervisors
Regulatory Requirements, Transaction Processing, Income Generation, Direct Sales, Ensure Quality, Business Generation, Contact With Customers, Private Banking, Service Quality, Product Penetration
Information Technology
Intermediate (6-10 years)
Mumbai, Maharashtra, India