• To look after entire 300 seats outbound call centre operations and deliver high productivity through controlling, monitoring, analyzing & reviewing system. • Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews. • Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations. • Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades. • Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. • Prepares call center performance reports by collecting, analyzing, and summarizing data and trends. Minimum Education BA / B Com / B Sc/MBA Work Experience 12 years - 20 Years Age Range 35 years - 48 Years Gender Male / Female Industry Exposure Required Hands on expr in domestic out-bound sales process Customer Focus, Customer Service, Verbal Communication, Informing Others, Process Improvement, Problem Solving, People Skills, Teamwork, People Management, Managing Processes, Emphasizing Excellence Experience in Outbound call centre sales process – 6 – 8 yrs. Min number of agents handled : 600+ Functional Reporting VP Customer service/call centre and quality assistance Administrative Reporting VP Customer service/call centre and quality assistance IT Knowledge/ Other Competencies MS Office, Fidelio/ Opera Should be able to handle the team of 200 to 300.
Human Resource, People Management, Outbound Call, Performance Reviews, Service Standards, User Requirements, Technical Specifications, Operational Strategies, Capacity Planning, User Interfaces
Real Estate Appraisal
Experience Not Provided
Gurugram, Haryana, India
Reports to Centre Head Role Objective To impart training and monitor the student life cycle for ensuring standard outcome Responsibilities In this role, you will be responsible for: Impart Training on IT. Basic hardware & software knowledge. ( Computer spares, Operating system, application software) Basic knowledge in MS Word, like page layout, print, header footer & mail marge. Basic internet knowledge like web browsing, new email creation, online shopping etc. Concept of Google Drive, OneDrive. Online Meeting Tool - WebEx, Skype. Remote Desktop Tool - TeamViewer, Any desk, Ammyy. Advance knowledge in MS Excel. Cell reference, Vlookup, hlookup, pivot table, power pivot, sumif, countif, if, or, and functions, data validation etc. Desired profile Graduate/ Post Graduate Relevant experience of at least 1(one) year as faculty or trainer. Relevant Industry Experience (1-3 years), aspiring for a career in Teaching can apply Strong verbal and written Communication Skills Strong Interpersonal skills; Should demonstrate patience & perseverance Should have good knowledge and practical experience in the area of soft skill training/personality development Should be able to mentor, coach and counsel students Must have the Liking for Teaching as a Career ; Prior experience as a faculty/ trainer / Instructor is highly desirable but not a must Student Enrolment for the course/batch Student Placement for the course/batch
MS Excel, Google Drive, OneDrive, Application Software, MS Word, Teaching, Remote Desktop Tool, TeamViewer, Data Validation, Personality Development
Information Technology
Starter (0-3 years)
Sukma, Chhattisgarh, India
Key Responsibilities Work with minimal supervision in an Agile environment with a cross functional team of engineers, designers and product manager to co-create, define, and deliver the roadmap. Owner of the Product Backlog including the definition of priorities within the backlog and the integration of cross-team requirements Actively break down of new features into user stories and do timely and qualified review of bug reports. Serve as the functional expert of the platform and Support the product management team in the planning / delivery of our product roadmap, validating value propositions with our customers and measuring the success of our product features. Manage the requirement process for new releases by providing requirements, qualified feedback and estimations. Professional Attributes 8 years of experience as a Product Owner and/or junior product manager Experience in building product or platforms for any industry or function Prefer candidates with creativity and entrepreneurial mindset Experience Understanding of or experience in building cloud-based platform/ products Educational Qualification Bachelors degree in Engineering or equivalent graduation degree MBA is preferable Must Have Skills Software Product Management, Agile methodology Good To Have Skills Azure, Web Development, Artificial Intelligence, Well read about technology, design and UX trends The candidate will closely work with co-founders. - Encubate Tech -
Agile Methodology, Product Management, Scrum, SaaS, Product Backlog, Cloud, Web development, IT project management, User Stories
Information Technology
Experience Not Provided
Pune, Maharashtra, India,Mumbai, Maharashtra, India
Function Talent Acquisition • Good experience in doing Non IT / Bulk Hiring recruitments. • Handling the entire recruitment process. Responsible for end-to-end recruitment . • Sourcing candidates through various sources for cost effective hiring, • Screening/shortlisting CVs, conducting F2F, Telephonic ,online interviews, fundamental analysis and short listing of the candidates • Facilitate the interview process with the respective line managers, • Salary fitment, negotiation and offer roll-outs. Minimum Education Degree Work Experience 1 year - 6 Years Age Range 20 years - 30 Years Gender Female/ Male Industry Exposure Required 1 year in bulk hiring/ BPO hiring Functional Reporting Head HR Administrative Reporting IT Knowledge/ Other Competencies Basic Computer Knowledge Travel No
Talent Acquisition, Recruitment Process, Sourcing Candidates, Fundamental Analysis, Computer Knowledge,
Information Technology
Starter (0-3 years)
Gurugram, Haryana, India
POSITION Software Developer DEPARTMENT Web Technology EDUCATION B.Sc IT/ BCA/ MCA/ M.SC IT/ BE/ M.Tech/ PGDBA JOB DESCRIPTION A self starter tech weenie with around 2 to 3 years of experience in ASP.NET/MVC/Web API/AngularJS/SQL/JSON. Produces high-quality code with minimal defects and adapt to various technology and coding standards. Can handle complexity at all layer of the application from front-end to backend. We Provide: Opportunity to work in a fast paced technologically driven agile environment To develop business workflow application in an insurance domain. Develop highly scalable Application on Web and Rich Customer Experience on Mobile platforms. Skills Needed Net, MVC, SQL Server
MVC, SQL, ASP, AngularJS, .NET, JSON, Agile Environment, Workflow Application, Mobile Platforms
Information Technology
Junior (3-6 years)
Hyderabad, Telangana, India
Job Details: Skills(Mandate): GCP/Terraform/Any scripting(Ansible/Python/Bash Shell) The Cloud DevOps engineer will work within an agile team of Engineers and Operations personnel to build highly resilient, scalable, and performant GCP infrastructure in an automated and efficient manner. The DevOps engineer will work alongside the Application development teams and cross-functional IT teams. The engineer will be required to use their initiative to innovate to achieve maximum performance and be prepared to investigate and use new products/services offered by GCP. Responsibilities will include: ● Build and manage the GCP foundation platform to enable application deployments ● Engineer solutions on the GCP foundation platform using Infrastructure as Code methods (e.g. Terraform) ● Integrate, configure, deploy and manage centrally provided common cloud services (e.g. IAM, networking, logging, Operating systems, Containers.) ● Manage SDN in GCP ● Ensure compliance with centrally defined Security ● Ensure compliance with Operational risk standards (E.g. Network, Firewall, OS, Logging, Monitoring, Availability, Resiliency) ● Build and support continuous integration (CI), continuous delivery (CD), and continuous testing activities Qualifications and experience The ideal candidate for this role will have the below experience and qualifications: ● Expert understanding of DevOps principles and Infrastructure as a code concepts and techniques ● Strong understanding of CI/CD and available tools ● Security and Compliance, e.g. IAM and cloud compliance/auditing/monitoring tools ● Customer/stakeholder focus. Ability to build strong relationships with Application teams, cross-functional IT, and global/local IT teams ● Good leadership and teamwork skills - Works collaboratively in an agile environment with the DevOps team Essential Skills ● Demonstrable GCP (Google Cloud Platform) experience - infrastructure build and configurations of a variety of services including Compute, Storage, SDN (VPC and XPN); Cloud IAM, Cloud CDN, Cloud Load Balancing, Cloud Storage, App Engine, Cloud SQL for MySQL ● Experience with Google Kubernetes Engine and Kubernetes Engine Monitoring ● Experience with Logging, Monitoring, and Observability in Google Cloud Monitoring ● Experience working with Continuous Integration (CI), Continuous Delivery (CD), and continuous testing tools ● Experience working within an Agile environment ● Server administration (either Linux or Windows) ● Automation scripting (using scripting languages such as Terraform, Ansible, etc.) ● Ability to quickly acquire new skills and tools Good to have ● Any GCP Certifications
GCP, Terraform, Scripting, Python scripting, Bash, Shell scripting, Ansible
Information Technology
Expert (10+ Years)
Mumbai, Maharashtra, India
About Max Life Insurance: ''Max Life Insurance, one of the leading non-bank promoted private life insurers, is a joint venture between Max Financial Services Ltd. and Mitsui Sumitomo Insurance Co. Ltd. Max Financial Services Ltd. is part of the Max Group, which is a leading Indian multi-business corporation, while Mitsui Sumitomo Insurance is a member of the MS&AD Insurance Group, which is amongst the leading insurers in the world. Max Life Insurance offers comprehensive long term savings, protection and retirement solutions through its high quality agency distribution and multi-channel distribution partners. A financially stable company with a strong track record over the last 15 years, Max Life Insurance offers superior investment expertise. Max Life Insurance has the vision 'To be the most admired life insurance company by securing the financial future of our customers'. The company has a strong customer-centric approach focused on advice-based sales and quality service delivered through its superior human capital. Max Life sum assured of Rs. 7,03,972 crore and Asset Under Management of Rs. 62,798 crore for FY18-19. " Caring An imperative value that emphasises on individuals who are extremely compassionate and demonstrate respect for people. It is about being proactive to offer guidance and help to fellow colleagues. Being open to new ideas and going an extra mile to implement them. Collaboration A value which is all about being boundary-less in approach by going beyond one’s direct responsibilities to achieve functional and organizational goals. It is about believing & creating opportunities for self and others to improve working relationships. Customer Obession It is not just about being Customer focused, however, it is being obsessed with delivering exceptional customer experience. Proactively making extraordinary efforts to deliver superior quality output, hence, creating customer delight. Growth Mindset A value which drives and defines us to challenge the status quo by being ambitious, ready to put in extra efforts & demonstrate courage to achieve exceptional results. It is about seeking & creating opportunities to invest in self, fellow colleagues to sharpen their skills and cultivate high performing culture. Job Summary: Responsible for Agent Recruitment Agent Development Meet Business targets Customer Centricity Key Responsibilities/ Key Deliverables: Agent Recruitment Develop various sources of agent hiring & build a team of agent & agent pipe line. Conduct activity to enhance existing agent footfall to generate fresh referral for new agent hiring Implementation of MNYL GOLD process and adhere to the business norms Follow agent 9 pointer hiring mechanism & other hiring norms Agent Development Ensure product knowledge by MNYL ways of training Field demonstration (FOD’s) Development of agent prospecting habits, calling habits and work habits. Work with agent on planning and reviewing of activities and goals. Identify the training needs of the agent and work with Measures of Success: Achievement of business plan & GPA Recruitment / Development & Activisation of agent as per plan. Number of EC/MDRT agent Trainers to improve the same Meet Business Targets Achievement of monthly, quarterly & yearly business plans. Improve agent productivity & persistency by regular PRP/IID/GID etc… Ensure companies product mix sales ration and adhere to the business norms. Maintain agent pro activity as per business plan Customer Centricity Be MNYL brand ambassador & a customer champion Follow MNYL sales practice to develop deep customer loyalty Hold periodical customer meet to understand customer pulse & need Ensure customer queries are responded to satisfactorily as per MNYL standard. Desired Competencies Sourcing & Selection capability Nurturing & Developing talent Result orientation Customer centricity Planning & ExecutionMOS: Achievement of business plan & GPA Recruitment / Development & Activisation of agent as per plan. Persistancy as per MNYL grid Achieve GOLD Score as per MNYL standard Number of EC/MDRT agent Measures of Success: Achievement of business plan & GPA Recruitment / Development & Activisation of agent as per plan. Number of EC/MDRT agent Hiring Specifications : CLEAN Filter C – City (have had spent minimum 4 years in the city) L – Loyalty (1.5 yrs of average tenure) E – Experience (Minimum 2 years for AADM) A – Age (24 to 38 yrs for AADM) N – Non negotiable on CLEAN
Customer Centricity, Customer Loyalty, Joint Venture, Business Plan, Business Plans, Less, Customer Experience, Product Mix, Developing Talent
Information Technology
Junior (3-6 years)
Dehradun, Uttarakhand, India,Haridwar, Uttarakhand, India,Rudrapur, Uttarakhand, India,Haldwani, Uttarakhand, India,Almora, Uttarakhand, India,Meerut, Uttar Pradesh, India,Saharanpur, Uttar Pradesh, India
Details about the requirement: We need a Cloud System Administrator Azure), and anyone with SharePoint skills will be an added advantage. This is basically an IT administrator role to join us immediately. This will be an FTE/C2H position working from our Inovar office (Hyderabad) Work timing will start from around 2-3 pm with the intention to have a 3-4 hour overlap with US time. We are looking for a candidate with an experience of 3-5 years. Candidate must be very good in English communication. Please share the Expected CTC/monthly rate card and appropriate profiles ASAP for a quick closure.
SharePoint,
Information Technology
Intermediate (6-10 years)
Hyderabad, Telangana, India
PCG Advisor Key Responsibilities: Advising Super HNI clients on Equity, Derivatives, currency & commodity Markets. Individually handling clients with the book size of 25 lacs & above. Creation of revenue & Activation of clients through effective Advisory. Cross selling of other products like Mutual fund, PMS, Insurance. Handling Queries & complains of client's & solving it within TAT. Acquiring new clients & retaining the old clients by periodic meetings. Profiling clients by conducting in depth review of client's financial requirements, analysing information & recommending portfolios. Monitoring & enhancing Advisor's Advising skills through call tracking, weekly targets & meetings, con calls. Educational specifications: S. No. Specification Details 1. Minimum Qualification Graduation & Above 2. Preferred Qualification Post graduate NIFM 8 is required
Call Tracking, Handling Queries, Commodity Markets, Cross Selling, Mutual Fund,
Information Technology
Junior (3-6 years)
Malad, Maharashtra, India
Role Growth Manager for key Accounts, Sales Operations, Multi geography sales co-coordination and operations, P&L responsible Monitor sales metrics and manage the entire sales process across the team Lead and motivate the sales team to achieve and exceed specific goals Build high-performance sales team to ensure customer satisfaction Brief Job description Accountable for entire presales related activity such as Requirements Capturing, Analysis, Proposals, Estimation, Project Timelines International Sales (Inbound / Outbound) Solution Sales Business Consulting & Account Management Bringing expertise in client acquisition and contract negotiation along with relationship-building, and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives. Quarterly/Annual revenue goal setting and resource planning to achieve them. Gathering requirement to understand needs of client, their problem statements. Demonstrating solution to stake holders and getting closure by negotiating on price. Key Account Management for bigger revenue and becoming strategic partners Create effective strategies to target new markets after researching and analyzing competitor behavior, change in market etc. Work with the marketing team to increase engagement in target demographies Handle customer relations issues, enabling quick resolution and client satisfaction Managing and defining Outbound lead channel which includes data research on targeted companies, campaign management, and follow up management. Attend networking events, community events and hearings to generate leads Up sell additional products as need arises Desired Candidate Details: Qualification MBA FROM TIER 1/2 institute Skills desired Knowledge of legalities and compliances in staff augmentation in IT industry Proven ability to influence cross functional teams Good communication skills Experience and industry preference 12- 15 years experience in IT Service industry About the Company In the last few years, we have reconfigured our offerings, taking a human-centred approach to design and technology. We put people first and offer solutions to problems by involving the human perspective. Our approach focusses on the people who use the product, their behaviours, requirements, and life situations. We have partnered with the United Nations, The NY Times, ITC, Gucci, GE, Dunzo, MyGov, and others to deliver successful software and mobile app solutions.
Campaign Management, Sales Operations, Geography, Sales Metrics, Sales Process, Client Satisfaction, Customer Satisfaction, Account Management, Presales, International Sales
Information Technology
Experience Not Provided
Noida, Uttar Pradesh, India