Job description About the Role As a Student Success Associate, you will be the (Point-Of-Contact) POC between the students and the internal team. If you are someone who is an active listener, can patiently resolve problems as they arise, then this role is for you. You'll work closely with a diverse group of people coming from leading MNCs such as McKinsey, BCG, KPMG, Deloitte, EY, etc. to establish, nurture, and grow business across categories & territories. This is an amazing opportunity to learn from an extraordinary team, grow massively and help students around the globe build an awesome career for themselves. What will you do: Act as the guide who takes the students through their journey. Execute the duties of a POC by talking to the students, helping, supporting, and motivating them. Also, ensure to be their constant companion until they achieve their learning outcomes Own the whole journey of the participants to ensure high satisfaction levels. Ensure complete ownership of all the responsibilities around scheduling and delivery activities, including but not limited to, counselling sessions, essays, any other documentation etc. Engage with a variety of stakeholders like senior managers, academicians, industry professionals and many internal & external stakeholders Perform consistent and thorough monitoring of participants' performance and engagement using various program trackers to ensure each participant gets personalised experience in terms of support. This will require forging meaningful relationships with the participants Monitor managing, identifying and implementing processes to ensure a consistent experience. What will you need: Graduate/MBA, preferably in the field of business, economics or management Minimum 1-2 years of experience in handling teams in customer service/ business development/ sales Knowledge of the overseas education space. Creative bent of mind. Ability to work well in a team and in a start-up environment. Ability to adhere to strict deadlines and short TATs (turnaround times). Problem solving - good aptitude and stakeholder management skills Quick learning - ability to learn business & processes Excellent oral and written communication skills Ability to hold meaningful conversations with senior professionals What will you get: Be a part of the fast-growing startup defining strategies for the growth of the company. Partner in building a global Ed-tech company that is going to impact hundreds of thousands of lives. Phenomenal work environment, with massive ownership and excellent growth opportunities. A young, dynamic, and passionate team Industry best perks
POC, support, learning outcomes, business development, customer service, stakeholder management, sales Knowledge, Problem solving, business processes
Customer Service
Starter (0-3 years)
Noida, Uttar Pradesh, India
Greetings from Tech Mahindra! We are hiring for one of the best Telecom brand in industry. Roles: Associate - Customer Support Responsibilities: Providing amazing customer service by attending incoming calls from existing customers. Answering any questions they have or resolving issues with a positive attitude. Figure out best ways to ensure that customer is happy with the services. Qualification : Any graduate Shifts : 6am to 11pm (rotational 9hrs working daily) Days of Working : 6 days of working and 1 rotational off Language Required : Good English, Hindi and Marathi Interview Process : Walk-in-Interview at Tech Mahindra - Sharda center, Erandwane (Behinde Nal Stop) Pune. Interview Timing : Monday to Saturday - 10 am to 4 pm
Customer Service, Customer Handling, Inbound Voice Process, Customer Relationship, Escalation Management,
Customer Service
Experience Not Provided
Pune, Maharashtra, India
Job Title Lead - Services SGM / AVP level Key Result Areas KRA 1 Define the roadmap for Sparkle Services - at home for consumers & for painters. Build the team & create an organization that is customer focused, delivers superlative customer experiences at scale 2 Painting services for customers : Evaluate the market and arrive at a sustainable business model for painting services. Identify the critical skills & capabilities required to deliver the services in a profitable manner. Develop key differentiators to stand out in a crowded marketspace 3 Drive the business goals - overall revenue / P&L / customer experience metrics. Planning the business pipeline, quarterly & annual plans 4 Effectively engage with partners - creative agencies, service partners / franchisee partners etc. Develop SOPs/Training protocols to ensure service standards and delivery. Be the custodian of the brand and the service promise 5 Services for painters - Develop a holistic painter partnership program - covering all life stages of a painter - from helper to contractor. Create differentiators & prioritize project delivery to ensure a quick go-to-market 6 Coordinate with key members from Sales, Marketing, CX team to drive the services function in sync with overall Sparkle journey Experience 12 - 14 years Industry Hospitality / Retail / Service
Customer Experience, Service Standards, SOPs, Project Delivery, Business Goals,
Customer Service
Experience Not Provided
Mumbai, Maharashtra, India
· Meet the critical distributors on predefined frequency, foster relationships, and deliver exemplary service experience to our distributors. · Effective Tracking of all the queries and ensure thorough NIGO checks · Effective use of data, MIS by adding value by creating talking points during all scheduled interactions with the distributors. · Answers queries including but not limited to processing of transactions, processes, regulatory & compliance guidelines from distributors, financial advisors and other interested parties either from an incoming call or an outgoing returned call. · Keeps abreast of current market conditions, fund and company policies, investment and tax law changes, compliance requirements, and all other procedural information in a constantly changing environment. · Adheres to all legal requirements (compliance rules) while servicing distributors. · Maintain effective channels of communication with all CAMS/KARVY POS for effective delivery of services to our distributors. · Share monthly statistics with distributors on error trends at their level (Monthly Distributor Service Level Report) · Preparation of monthly MIS to error trends and measure improvement · Be flexible for switching job profile within the team. · Should be a good team player. · Build a good rapport with the stakeholders. · Need to take care of operational activities of the branch.
MIS, Company Policies, Compliance Requirements, POS, Operational Activities, Customer Service
Customer Support
Junior (3-6 years)
Mumbai, Maharashtra, India
Overall, responsibility is to ensure that the customer SLA’s are being met by engaging with customer, conducting regular reviews, reporting the KPIs, managing internal teams on committed service delivery, guiding internal teams in case of challenges, ensuring adherence to delivery processes. Core responsibilities are as follows: Client Engagement: • Interact and manage relationships with both client’ Top Management and Operating Team Leads on a regular basis • Present and lead the client review meetings on KPI performance, process & systems improvements • Highlight and resolute any delivery process, organizational/ people, technology, data and 3rd party failures Service Delivery: • Ensure all the customer centric KPIs and internal process KPIs are being met and continuously improved upon • Drive the Control Centre (DC) team engaged in managing Kitchen/ Distribution Centers related KPIs and Process Adherence: o Timely unloading and GRNs with accuracies o Accurate inventory across the ecosystem o Timely and correct Picking & Packing, dispatch o End to end visibility o Share information and reports with internal 4PL teams • Drive the Control Centre (Transport) team engaged in managing transportation related KPIs and Process Adherence: o Timely and right size vehicle placement at the picking points – suppliers, plants etc. o Timely and right size vehicle placement at the Kitchen/ DC for delivery to the outlets o Track and provide visibility on the delivery status o Share information and reports with internal 4PL teams • Drive the business analytics team to prepare, deliver and share periodic reports and actionable insights • Engage and collaborate with the following teams to ensure KPIs are being met o Demand, Supply and Inventory Planning teams to deliver on Forecast Accuracy, Optimized Inventory Planning, Timely release of Purchase Orders on suppliers/ plants, Supplier Performance, Availability of material at the Kitchen/ DC etc. o Order Management and Customer Support teams to deliver on accurate and timely outlet orders processing, provide visibility on deliveries to outlets, capture customer complaints and provide resolutions coordinating with internal teams Process Management: • Drive 4PL internal periodic review meetings and facilitate third party service reviews covering performance, service improvements, quality, and processes. • Ensure end to end process is adhered to at all times by all teams • Process TATs are managed and improved upon on a regular basis • Identify any process changes/ enhancements required. Ensure to make the process amendments, sign-offs with respective stakeholders and implement • Escalate to client and obtain resolution actions from client on non-adherence/ deviations by 3rd party transporters, kitchens, suppliers and outlets Systems Management & Data: • Ensure to capture any challenges faced due to client’s and 3rd Party systems, timely data flow/ share and accuracy of data inputs and shared • Escalate and obtain resolutions from client on any systems and data related challenges Organization and Team Management: • Manage internal teams functioning and conflicts • Identify and highlight any in-adequacy both terms of capacity & capabilities • Engage with RFPL HR for any team related aspects – team building, resource hiring, training, conflict management etc. • Escalate to client in case of conflicts arises with client’s personnel, outlets and 3rd party stakeholders Experience • MBA/ PGDM with Engineering background preferred • 15+ years of experience in Supply Chain Management, Managed Services, Demand & Supply Planning, Inventory Management, Order Management, Control Tower and Client Interaction in Food and Beverages, FMCG, Retail etc. • Experience of managing internal teams, external suppliers and stake holders Skills & Competencies • Leadership skills • Customer-centricity • Managed service delivery skills • Analytical skills • Process and Systems understanding • Communication skills • Team management and coordination skills
KPI, Inventory Management, Forecast Accuracy, Managing Transportation, Inventory Planning, Delivery Processes, Business Analytics, Supplier Performance, Internal Process, Customer Centric, Systems Management, Order Management, Supply Chain Management, Process Management, Centricity, Managed Services, Client Interaction
Project Management
Experience Not Provided
Navi Mumbai, Maharashtra, India
Central Ops Support Executive The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including daily metrics monitoring, triggering on field support to sellers and audits, stake holder management, within and outside of Amazon, rolling out of new processes, and running central control centres. The job requires someone who has a larger picture of customer experience in mind and a high willingness to take ownership. The job requires a person who has skills in identifying patterns and any disruptions in it along with ability to scrutinize details and foresee the implications of the data. This team supports inbound and outbound operations via voice and non-voice channels. The candidate must be ready to work on weekends and in shifts. Roles and Responsibilities: • Remotely monitor efficient functioning of the assigned sites via out bound call, emails and by coordination with field executives • Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations • Train and direct sellers for execution and adherence of norms and practices • Devise and deploy SOP's, analyse data, and propose features and processes, which focus on improving the Seller experience • Willing to work on weekends Basic qualifications ➢ Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics ➢ Experience with Excel ➢ Experience with SQL ➢ Preferred qualifications ➢ Experience in customer service/ has worked in a calling profile in the past
Analyse Data, Customer Experience, SQL, Excel, Computer Science, SOPs
Customer Service
Experience Not Provided
Purpose & Scope: Responsible for achieving the Sales and Profit objectives in Dubai. Direct, guide and coordinate sales activities in Dubai with customers and the various Account Managers in the skincare, beauty and wellness Divisions. Maintain and improve established relationship with target/key accounts. Ensure maintenance of high levels of customer service and future growth of the business. Roles & Responsibilities: Ensuring same center sales growth Center expansion and growth Managing costs Responsible for a superlative customer experience Ensuring adherence to quality standards across levels Run a tight ship with respect to center expansion. Training and development of staff across levels Training and development of professionals Establishing and updating of SOPs with respect to client interaction and experience instore
sales activities, skincare, customer service, sales growth, maintenance, Managing costs, customer experience, SOPs, client interaction
Sales
Experience Not Provided
Dubai - United Arab Emirates
Job description About the Role As a Relationship Manager, you will be the (Point-Of-Contact) POC between the students and the internal team. If you are someone who is an active listener, can patiently resolve problems as they arise, then this role is for you. You'll work closely with a diverse group of people coming from leading MNCs such as McKinsey, BCG, KPMG, Deloitte, EY, etc. to establish, nurture, and grow business across categories & territories. This is an amazing opportunity to learn from an extraordinary team, grow massively and help students around the globe build an awesome career for themselves. Responsibility - Ensure Timely service call to students and maintain healthy relationship with Leverage one students - Resolve queries and issues of students on daily basis - Coordination with multiple departments to ensure minimum TAT for smoother student journey till his/her admission to college - Coordination with Sales team to ensure timely service to all students - Resolving refund tickets of students What will you need: Graduate/MBA, preferably in the field of business, economics or management Minimum 1-2 years of experience in handling teams in customer service/ Relationship Management Knowledge of the overseas education space. Creative bent of mind. Ability to work well in a team and in a start-up environment. Ability to adhere to strict deadlines and short TATs (turnaround times). Problem solving - good aptitude and stakeholder management skills Quick learning - ability to learn business & processes Excellent oral and written communication skills Ability to hold meaningful conversations with senior professionals What will you get: Be a part of the fast-growing startup defining strategies for the growth of the company. Partner in building a global Ed-tech company that is going to impact hundreds of thousands of lives. Phenomenal work environment, with massive ownership and excellent growth opportunities. A young, dynamic, and passionate team Industry best perks
Manager, POC, Sales team, Relationship Management, customer service, massive, stakeholder management, Problem solving, business processes
Customer Support
Starter (0-3 years)
Noida, Uttar Pradesh, India
About the Role As a Student Success Associate, you will be the (Point-Of-Contact) POC between the students and the internal team. If you are someone who is an active listener, can patiently resolve problems as they arise, then this role is for you. This is an amazing opportunity to learn from an extraordinary team, grow massively and help students around the globe build an awesome career for themselves. What will you do: Act as the guide who takes the students through their journey. Execute the duties of a POC by talking to the students, helping, supporting, and motivating them. Also, ensure to be their constant companion until they achieve their learning outcomes Own the whole journey of the participants to ensure high satisfaction levels. Ensure complete ownership of all the responsibilities around scheduling and delivery activities, including but not limited to, counselling sessions, essays, any other documentation etc. Engage with a variety of stakeholders like senior managers, academicians, industry professionals and many internal & external stakeholders Perform consistent and thorough monitoring of participants' performance and engagement using various program trackers to ensure each participant gets personalised experience in terms of support. This will require forging meaningful relationships with the participants Monitor managing, identifying and implementing processes to ensure a consistent experience. What will you need: Graduate/MBA, preferably in the field of business, economics or management Minimum 1-2 years of experience in handling teams in customer service/ business development/ sales Knowledge of the overseas education space. Creative bent of mind. Ability to work well in a team and in a start-up environment. Ability to adhere to strict deadlines and short TATs (turnaround times). Problem solving - good aptitude and stakeholder management skills Quick learning - ability to learn business & processes Excellent oral and written communication skills Ability to hold meaningful conversations with senior professionals What will you get: Be a part of the fast-growing startup defining strategies for the growth of the company. Partner in building a global Ed-tech company that is going to impact hundreds of thousands of lives. Phenomenal work environment, with massive ownership and excellent growth opportunities. A young, dynamic, and passionate team Industry best perks Note:We work Six days a week from the office
POC, Stakeholder Management, Customer Support, Customer Service,
Customer Support
Starter (0-3 years)
Noida, Uttar Pradesh, India
Abuse Risk Mining (ARM) Operations (previously Abuse Squad) started in June 2015 with the intention of early identification of abuse patterns MOs (Modus Operandi). The team transitioned to Abuse Risk Mining in September 2016 and is based out of HYD and BLR (starting April 1, 2019) with 15 investigators and 1 manager. The core job of Abuse Risk Mining Investigations is to help reduce concessions losses, close any gaps in our ML models and supports the Buyer Abuse Product team to make Amazon the safest and most trusted place on Earth by protecting the innocent and preventing the malicious. Abuse Risk Mining Investigators (ARMI) support this mission by identifying patterns of risky transactions that are completed on our platform, recommending a solution for the root cause of the miss (system, OPS, or process) and then partnering with stakeholders to implement the solutions. ARM along with Product Analytics team thrives to continuously raise the bar in improving the service standards for our customers, with zero defects, at the lowest cost possible. Abuse Risk Mining Team plays a critical role in reducing bad debt, providing operational insights into bad debt drivers through deep dives and investigations on system and manual misses. ARMIs work continuously with stakeholders to build trust-based relationships in order to investigate Abuse cases and address escalations while creating long-term, systemic solutions for a world-class Customer experience. Key job responsibilities I. Goes above and beyond the standard SOPs & challenges the status quo to improve process and help in Bad debt reduction programs. Identify, prioritize and coordinate work streams as necessary including exceptional organization skills, multi-tasking, time management, and meeting deadlines with minimum OR no supervision II. Develop & apply domain/process expertise; Serves as the primary resource, escalation point and Subject Matter Expert for the Buyer Abuse Stakeholders III. Influence and implement specified analytical approach; Solve well-defined tasks with clear requirements and limited ambiguity IV. Communicate analysis and work with business stakeholders to understand its value V. Write efficient SQL/MDS/Redshift/ETL queries for data extraction; Convert data to make it analysis- ready through basic descriptive(s), aggregations, and pivots VI. Provide visibility and updates to manager regarding project timeline and deliverables; prioritize workload and communicate status to manager and stakeholders VII. Participates in special projects involving the Senior leadership team VIII. Candidate embodies Amazon’s Leadership Principles and is a role model amongst their peers IX. Acts as Solution Provider, Drives productivity & quality and is a Problem Solver; is a Live-Wire in the team and brings positive energy on the floor even in the face of challenges; cognizant of their behavior and how it impacts team morale X. Assist in training needs and support peers with best practices & knowledge transition XI. Creates and manages relationships with members of other business teams and stakeholder to foster collaboration for efficient solutions XII. Aggressively seeks out opportunities across functions to improve and effectively push process improvements for Customer Experience.
Mining, support, manager, Customer, patterns, Investigations, Customer experience, SOPs, prioritize, supervision, Principles, reduction, Subject Matter Expert, time management, zero defects, Problem Solver, ETL, SQL, Redshift, build trust, Operations Management
Customer Support
Intermediate (6-10 years)
Hyderabad, Telangana, India,Bengaluru, Karnataka, India