JOB DESCRIPTION Job Title: Customer Service Executive Job Type: Full-Time Location: Thaltej, Ahmedabad, Gujarat ROLES & RESPONSIBILITIES ● Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. ● Catering to customer queries received from all functional modes. ● Contribute to team effort by accomplishing related results as & when needed. ● Identify and assess customer’s needs to achieve the highest level of satisfaction. ● Work closely with cross-functional teams within Smytten to ensure customer concerns are resolved at the earliest. ● Help improve the internal processes using customer feedback as the main criteria. SKILLS & EXPERIENCE Qualification Graduate degree in any field (minimum) MBA preferred Experience Experience in supply chain in luxury, hospitality or FMCG industry is a plus!! Skills ● Excellent written / verbal communication and presentation skills. ● Strong analytical and problem solving skills. ● Self -started with “out of the box” and strategic thinking ability. ● Good interpersonal skills and a good team player. ● Ability to juggle between multiple work streams and lots of ambiguity. ● Delivering results with minimal supervision. ● Good knowledge of MS Excel. PERFORMANCE GOALS Improve customer service quality results by studying, evaluating & redesigning processes, establishing & communicating service metrics, monitoring & analyzing results and implementing necessary changes. Building efficient end-to-end operations by supporting the leadership & planning team. Compensation: As per industry standards (competitive)
Product Knowledge, Time Management, Objection Handling, Communication, Active Listening
Ahmedabad, Gujarat, India
A- Project description: Develops customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn. Ensures all customers are successfully using the product or service they’ve purchased from the company. Is often the first port of call for customers and is available to answer any in-bound questions. B- Project deliverable: 3 Months C- Anything unique about the project, team, or your company: D- Any other information that you would like to share?
Technology Consulting - IT
Hyderabad, Telangana, India
Customer Support, Customer Success, Application Support
Active Listening, Product Knowledge, Communication, Rapport Building On The Call
Gurugram, Haryana, India
GEET Food Distributor India Pvt Ltd is one of Pune’s leading Companies in Food Distribution , Repacking Services, Logistic Services , Storage & Distribution as per Customer Requirements. GEET FOOD is a leading player in the Distribution segment offering the widest range of Distribution for Small, Medium & Large businesses across Maharashtra . We are currently doing a Good Business in Pune as well as Nashik , Aurangabad & Goa also. However we are now expanding our business to Pune as well as Goa on the B2B market as it would be a great start and opportunity as well. Therefore , we are looking for a potential Investor Or mentor for our Business.
Product Knowledge, Buyer-Seller Agreement, Strategic Prospecting Skills
Pune, Maharashtra, India,Nashik, Maharashtra, India,Aurangabad, Maharashtra, India
Detailed Job Description for the role: • Demonstrated ability to simplify a complex solution into discrete components to parallelize development efforts reducing the overall time to market • Partner with Product Managers, Solution Architects and your Engineering peers to define, analyze, estimate levels of effort to deliver at-scale solutions to meet customer requirements. • You can skilfully write high-quality, well-tested clean code and you are comfortable with Object-Oriented programming and SOLID design principles • Proficient in Test Driven Development and Behaviour Driven Development • Proficient in building Micro Services with Java 1.8 or higher, J2EE, spring, Spring Boot • Exposure to Apigee, Ping Federate, OAuth and OpenID Connect • Experience in using containerization technologies and cloud, Azure and Pivotal Cloud Foundry preferred • Prior experience working with Continuous Integration and Deployment in a DevOps oriented product development environment and familiarity with modern MML technologies like Splunk, New Relic and Pager Duty • Guide and advocate with technical expertise in the areas of architecture, design, implementation, and testing • Working experience on asynchronous messaging patterns like IBM MQ, Rabbit MQ, Kafka • Proficient with No SQL and Relational Databases • Working knowledge of Agile development methodology like Scrum, XP and Kanban
JAVA, SpringBoot, Microservices, Apigee, OAuth, Test Driven Development, Azure, Cloud Foundry, DevOps, Splunk, IBM MQ, Rabbit MQ, NoSQL
Technology Consulting - IT
Pune, Maharashtra, India
The company is now ready to scale up its innovative solution which combines Energy Efficiency and Renewable Energy wirth a smart DC nano grid. A range of Sustainable Cooling Appliances in HVAC & Cold Storage equipments that operate directly from DC of solar panels. All the appliances are DC and are super efficient. No battery or inverter is required. A Biogas generator can also be added to the system in remote and rural places with good Biogas potential. The solution has been test marketed in Tamilnadu and is now ready for All India & Africa ramp up. The project has been bootstrapped so far. There is an innovation in marketing model as well. Instead of selling the products/system as a whole to the end user, it is proposed to adopt CaaS (Cooling as a Service) Model. In this we will study the cooling needs of the customer, propose a system and enter a 10 year agreement with him. He doesn't pay any CAPEX but only monthly service charges for the cooling provided, based on his usage, tariff and as per the agreement. For 10 years Basil will also take care of the maintenance and servicing. Thus the customer is freed from CAPEX and O & M expenses. Even his monthly service charges will be less than the electricity bill he pays for the cooling g equip[ments. As all the appliances, iGrid and the system is IOT enabled, one can monitor, measure and control all the data relating to power & energy charges remotely. Even the billing and payment collection can be done online. The CaaS model is ideal to be done online on a E Commerce platform.
End-to-End Fund Raise, Pitch Deck
Startup Advisory Services
Mumbai, Maharashtra, India,Chennai, Tamil Nadu, India
Budgeting, Audit , banker, business head, chief executive A bank operations manager is an individual who carries out administrative and accounting duties in a financial institution by organising and coordinating banking services. His/her job description involves managing his/her banks operations team to deliver effective financial services to clients. He/she is responsible for ensuring outstanding customer relations and high sales, as well as imbibing the banks service culture in all staff members through personal coaching and granting of bonuses and other incentives to motivate staff. In order to achieve best results in due time, operations managers need to delegate duties to various team members, giving them specific tasks to accomplish for the overall success of banking operations . The role of the operations manager in a banking environment also involves carrying out assessment of the activities and performances of the banking staff by evaluating transaction reports and accounts balance for accuracy and clarity. The operations manager , who is directly answerable to the head of banking services, is also required as part of his/her job functions to ensure that the laid down goals and objectives of the company are maintained by all staff. He/she is also expected to give useful suggestions to the management on how to improve on the banks operation . Operations managers are professionals with huge knowledge and experience gathered from several years of working in the banking sector. Lead a result oriented team and is responsible for managing the Branch Profitability, ensuring high quality service and Customer Relationship Management Own all branch-banking objectives and overall branch supervision Ensure achievement of overall Branch Targets by generating business and cross sales Key Customer Relationship Management supervision of all High Net Worth customer programs Ensure all components of the branch sales model function as per design Complaints Handling Branch Merchandising co-ordination with Marketing at product level Review vault register Review Suspense Dummy accounts Ensure compliance with Banking rules, Regulations Procedures Periodic review of progress vs. objectives Ensure clarity of Business objectives among staff. Industry-relevant Production Experience Knowledge and experience in organizational effectiveness and operations management Knowledge of business and management principles and practices Knowledge of financial and accounting principles and practices Knowledge of human resource principles and practices Knowledge of project management principles and practices Information Technology Skills Key Competencies Critical Thinking And Problem-solving Skills planning and organising decision-making Communication Skills Influencing and leading. Desired Skills and Experience critical thinking", compliance, "information technology", "personal coaching, "communication skills", "branch supervision", "financial services", relationship management, cross sales, financial justification, sales, banking, customer relationship management, problem solving", "branch merchandising", "customer relationship", "customer service", "branch sales", "project management", accounts Seniority Level Mid-Senior level Industry Banking Retail Financial Services Employment Type Full-time Job Functions Finance Sales
Budgeting & Costing, Business Analysis, Capital Budgeting
Accounting/ Secretarial/ Tax Consulting
Pune, Maharashtra, India
We are ideally looking for small agencies having a minimum of 2 developers to finish it on time and have experience in working on a similar app earlier. Our Project is a marketplace kind of app where customer can book service providers for a specific date, time & location with the following features: This is an application between the Customer and the Vendor. There are 2 apps- customer side and the vendor side Talking about the customer side 1. Once the customer enters the app on the dashboard he will get a list of vendors with their details in brief and he could check them by clicking on items from the list which will open all specific details about the vendor and have the options to book the vendor 2. when the customer books the vendor the amount from the wallet gets deducted the vendor gets notified with details of customer bookings(venue, time and a number of hours) and could accept or reject the request. 3. once the vendor accepts/rejects the booking the customer gets notified . 4. The customer after meeting the vendor will share the otp to the vendor when the vendor requests to start the booking. 5. After completing the number of hours successfully the vendor will end the booking. While at the time of ending there will be an option of raising a dispute (if any ) or ending the booking, in this case the customer will get otp needs to be shared for the end of the booking. Talking about the vendor side 1. He/she will see the current bookings(if any) 2. He/she needs to choose/select the bookings and accept it , on his acceptance the customer is notified that his booking has been confirmed by the vendor side .3. When the vendor reaches the location and meets up with the customer he will start the booking. The customer at this point gets otp and will share it with the vendor in order to start. 3. On the desired time he needs to reach there a few min before the booking needs to start and meet the customer. 4. He/she can then start the booking the customer will get an otp which he needs to share so the booking may start. 5. After completing the number of hours the vendor will request for the booking to end there will be an otp send to customer to end the booking he needs to share in order to end the booking. So the basic features of the application will be : 1.Login Module 2. Wallet Module 3. Stripe Payment gateway 4. Push Notifications 5. Hiring Module 6. Profile Module 7. Withdrawal Module 8. Live Location So in all there will range of 60-80 APIs Work is needed only in basic Native (Swift) . We do not require any hybrid developers, just a team of two developers. Skill - API integrations, Payment Gateway, Push notifications , Wallet calculations, Live locations on map.
payment gateway, api integeration, push notifications, wallet calculations, live location on map
Technology Consulting - IT
Job Description Freelance Sales Representative We are looking for an enthusiastic and driven Independent Sales Representative to drive company sales by persuading customers to purchase our products. The Independent Sales Representative’s responsibilities include managing customer relationships, identifying networking opportunities, answering customers' questions, and finding new customers through cold-calling, emailing, and social media advertising. You should also be able to implement effective sales strategies to continually meet or exceed sales quotas. To be successful as an Independent Sales Representative, you should be committed to achieving sales goals with minimal supervision. Ultimately, a top-performing Independent Sales Representative should demonstrate effective communication and negotiation skills, and achieve excellent customer service at all times. Roles and Responsibilities ● Identifying potential customers through networking and following leads. ● Arranging meetings with potential and existing customers to present company products. ● Persuading customers to purchase company products by highlighting product benefits and key features. ● Building and maintaining solid working relationships with both new and existing customers. ● Negotiating pricing with suppliers and vendors to encourage purchases. ● Promptly submitting purchase orders to the relevant department for processing. ● Following up with customers to inquire into whether purchased products meet their expectations. ● Filling out the necessary paperwork and obtaining customers' signatures to complete each sale. ● Addressing customer concerns and resolving complaints. ● this position is entirely commission-based with a contract of 6 months. ● You need to have a team of 10 members to be placed as Team Member in the organization and get an incentive of 15% on your closures and 2% on team closures. ● once you give the required numbers for 6 months we will get you on the company payroll *Please note it's a commission based position which would depend upon number of closures*
Sales, Marketing, Business Development Manager , Lead generation
Sales & Marketing
Hyderabad, Telangana, India,Chandigarh, India,Delhi, India,Mumbai, Maharashtra, India,Kerala, Gujarat, India
Technology Consulting - IT
Indore, Madhya Pradesh, India