Job Role To Attend the inbound calls of customers in Credit Cards and process the queries & requests to customer's satisfaction To identify and convert the opportunities for cross selling (banking product) on customer's call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Job Description Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills – Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers
Information Security,
Customer Service
Starter (0-3 years)
Thane, Maharashtra, India
This is a strategic partner and advisor to the CFO, and other Heads of Departments who plays a vital role in business organization by enabling proper understanding of numbers of company, recording, and analysis of business activities. It also enables departments and key individuals develop an understand-ing and appreciation of cashflows, tracking of income and expenditures, cost management insights, be-sides provide investors, management with quantitative financial information which can be used in mak-ing business decisions. The role will also manage the money and financial risks at BSV, by making sure the business has the capital it needs to manage its day-to-day business obligations, while managing any associated risks. To play a crucial role in developing the long term financial strategy and policies at BSV. Guide and build team expertise and capability while actively promoting the values of Transparency, Ac-countability, Agility and Collaboration at BSV.
Business Organization, Cost Management, Financial Strategy, Accounts Payables, Asset Management,
Financial Accounting
Experience Not Provided
Mumbai, Maharashtra, India
→ Important notice to agencies ← FlexC is not working with agencies that hold H1B Visas or employment agencies of any kind. Please do not apply on behalf of your worker, you will not receive a response. Remote Opportunities - All locations in the continental US Take control of your consulting career and crush it with confidence! Role: ServiceNow Solution Architect and Developer Number of open positions: 3 Key Responsibilities Serve as a key resource on our client’s ServiceNow team delivering technical, functional, and business process improvements to their end customer. Work with the leadership team to drive definition and standardization of Service Management business processes across our clients various ServiceNow engagements. Direct significant aspects of ongoing ServiceNow implementations. Generate and review functional and technical requirements. Provide Service Management business process leadership. Collaborate with Information Technology teams to implement enhancements, define more intuitive ways to leverage the data collected in the system, and work otherwise as a subject matter expert in general Service Management related projects. Analyze client requirements, improve processes, develop technical solutions, and provide guidance to our client’s end customers. Lead technical activities such as coding, customizing, and tuning the ServiceNow platform and integrating ServiceNow with external systems. Required Technical and Professional Expertise 7+ years in Software Engineering, Software Development, or in an IT Management position with solid architecture experience. 3+ years experience as a ServiceNow Solution Architect with experience on several ServiceNow implementations. Experience configuring one or more of the following ServiceNow products: Incident Management Problem Management Change Management Request Management Asset Management Cost Management Performance Analytics Release Management Must have working experience in two or more of following ServiceNow Solutions: ITSM (Information Technology Service Management) ITOM (Information Technology Operations Management) ITBM (Information Technology Business Management) CMDB (Configuration Management Database) Discovery Service Mapping Orchestration Asset Management CSM (Customer Service Management) GRC (Governance, Risk & Compliance) SecOps (Security Operations) HR Case Management Nice to have skills include the following PMP Certification Certified Scrum Master ServiceNow Certified Application Developer ServiceNow Certified Implementation Specialist Product management and IP creation experience FlexC’s statement regarding Compensation Range Transparency: FlexC discloses the range of hourly rates for advertised positions. The specified range for this particular role is $55 to $80 USD per hour but please do apply if you are seeking more than $80 per hour USD. We set the expectation with our client that we will provide a good cross section of the ServiceNow talent marketplace. The final amount offered to the selected consultant will ultimately depend on various factors such as education, skills, experience, job responsibilities, and location. These determinations will be made during the candidate selection process. EEOC Statement FlexC is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. © 2023 FlexC US. An Equal Opportunity Employer. M/F/Disability/Veterans. FlexC will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. COVID-19 If the position requires you to be onsite, you are required to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. FlexC will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date. Don't miss out on this opportunity. Apply directly to this role or create your profile to join the FlexC Talent Community and receive instant notifications for AI-matched jobs, and more. https://www.flexc.work/aboutus FlexC - Powering the Global Workforce with Transparency and Integrity ITOM experience is mandatory
Service Mapping, Solution Architecture, ServiceNow Development, Software Implementation, ServiceNow ITSM, Incident Management, PMP, ServiceNow Certified, ITOM, ITBM, ITSM, CMDB, ServiceNow Solutions Architect, ServiceNow Developer, Service Mapping
Information Technology
Intermediate (6-10 years)
Job Title: BPO Manager Job Description: We are seeking an experienced BPO Manager to oversee and manage our BPO operations. As a BPO Manager, you will be responsible for ensuring the smooth and efficient delivery of outsourced business processes, meeting client expectations, and driving operational excellence. Responsibilities: Manage BPO Operations: Oversee day-to-day operations of the BPO department, ensuring adherence to service level agreements (SLAs) and quality standards. Client Relationship Management: Build and maintain strong relationships with clients, acting as the main point of contact for all service-related matters. Understand client requirements, address concerns, and ensure client satisfaction. Team Management: Lead and manage a team of BPO professionals, including hiring, training, performance evaluation, and career development. Foster a positive work environment and promote teamwork and collaboration. Performance Monitoring: Monitor and analyze key performance indicators (KPIs) to evaluate the performance of the BPO team and individual team members. Identify areas for improvement and implement strategies to enhance productivity and service quality. Process Improvement: Identify opportunities to optimize processes, reduce costs, and improve efficiency. Implement process enhancements, automation, and technology solutions to drive operational effectiveness. Risk and Compliance: Ensure compliance with relevant regulations, data privacy requirements, and industry best practices. Develop and implement risk mitigation strategies and maintain a strong focus on data security and confidentiality. Reporting and Analysis: Prepare regular reports on BPO performance, including metrics such as average handling time, customer satisfaction, and productivity. Provide insights and recommendations based on data analysis. Continuous Improvement: Stay updated on industry trends, emerging technologies, and best practices in the BPO domain. Drive a culture of continuous improvement and innovation within the BPO team.
Service Level Agreements, Driving Operational Excellence, Business Processes, Implement Strategies, Key Performance Indicators, Technology Solutions, Data Privacy, Data Analysis, Data Security, Risk Mitigation Strategies, Positive Work Environment, Service Quality, Improve Efficiency
Information Technology
Experience Not Provided
Bangalore, Karnataka, India
` Annexure I : ABG Job Description Template ` HayGroup Job Description Template 2017 Basic Details: Fill the required information about business, unit, location, position, reports to position and date of updation of JD Business Grasim – Birla Paints Division Unit Paints – HO Location Mumbai Poornata Position Number of the job Reports to: Poornata Position Number Poornata Position Title of the job Lead Commercial - Marketing + CX Reports to: Poornata Position Title CFO Function Marketing & CX Reports to: Function Department Marketing & CX Reports to: Department Designation of the Employee Designation of the Manager Date of writing/updation of JD 24.3.2021 ` Annexure I : ABG Job Description Template ` HayGroup Job Description Template 2017 1) Job Purpose: Write the purpose for which the job exists (in 2-3 lines) To provide financial and commercial leadership to the marketing team on commercial matters. 2) Dimensions: Mention quantitative or qualitative parameters that are relevant for the job and provide a better understanding of the scope and scale of the job. Business Workforce Number Unit Workforce Number Function Workforce Number Department Workforce Number Other Quantitative and Important Parameters for the job: Budgets/ Volumes/No. of Products/Geography/ Markets/ Customers or any other parameter 3) Job Context & Major Challenges: Write the specific aspects of the job that provide a challenge (internal and external) to the jobholder in the context of the Business/Unit/Function/Department/Section 1. Ensure clear and timely resolution of contractual and commercial issues despite tight timelines. 2. Support development of strategic plans, create financial returns and business growth. 4) Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas) Key Result Areas Supporting Actions Support development of Marketing plan and budget • Liaison with Head CX and Head Marketing to support the overall marketing planning and budgeting exercise, providing inputs the marketing team on commercial matters. • Support the overall marketing planning and budgeting exercise, providing inputs to Category Heads and the Head Marketing on commercial matters. ` Annexure I : ABG Job Description Template ` HayGroup Job Description Template 2017 Support marketing team to execute all marketing related initiatives • Support the marketing team on dispatches and storage of POS and branding merchandise. • Generate and share commercial data as required from time to time to the marketing team for their analysis. Monitor and drive compliance to CX and marketing SOPs • Conduct regular review compliance to SOPs on marketing processes, pricing, and schemes; and highlight deviations, if any, to the Marketing Head. • Monitor compliance of GST regulations and reconciliation. • Ensure periodic audits for monitoring compliance. • Implement and review internal control systems to ensure proper accounting. • Conduct periodic audits of the pay-outs v/s budgets and highlight any deviations to the Marketing Head. Manage vendors to enable execution of marketing related activities within timelines • Perform evaluations and reference checks to ensure superior quality of vendors within budget while sourcing them. • Manage vendors to ensure smooth and timely execution of the project by effectively tackling interpersonal issues, and commercial issues. • Onboarding, managing, and ensuring compliance for all vendors including process handholding of raising POs, advances etc. • Track outstanding invoices as well as open advances. • Ensure timely bill clearance of vendors. Build cross functional synergies with other teams to enable successful implementation of Commercial related initiatives • Share Commercial issues with relevant internal stakeholders across functions. • Create processes and synergies for periodic execution of commercial related activities across functions. 5) Job Purpose of Direct Reports: Describe the job purpose of the direct report/s to the job (in 2-3 lines for each report) ` Annexure I : ABG Job Description Template ` HayGroup Job Description Template 2017 6) Relationships: Describe the nature and purpose of most important contacts or relationship (except superior/team members) with individuals, departments, organizations inside and outside of the organization, that job is required to interact with in order to deliver the job objectives Relationship Type Frequency Nature Internal Head CX Weekly Update the Head CX on Commercial action plan progress Head Marketing Weekly Update the Head Marketing on Commercial plan progress Peer Leads Weekly Regular updates and discussions External Vendors As and when required Updates and coordination 7) Organizational Relationships: Provide the structure for a level above and below the position for which this job description is written. Use position titles in the structured and indicate all the reports of the position. SIGN-OFF: Provide the name of the Manager and the jobholder. Signature needed for the hard copy of the JD. Hard copy to be maintained in the organizational record. Job Holder Reports to – Manager Name Signature (needed for the hard copy) CFO Lead Commercial –CX +Marketing
Marketing Processes, Marketing Plan, Commercial Plan, Overall Marketing, Reference Checks, Business Growth, Geography, SOPs, Manage Vendors, Review Compliance, Reconciliation, Accounting, POS, Action Plan
Financial Reporting
Experience Not Provided
Mumbai
Job Role Calling customers for various service and sales related campaigns – related to Retail Liabilities Responsible for quality communication and customer servicing within laid down productivity and service benchmarks Cross selling of various bank products Attaining Targets on sales conversions and cross selling Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues Job Description Graduate Atleast 1-2 years’ experience with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills – Verbal & Written Flair for Sales Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers
Customer Service, Customer Support, Customer Handling, Operations Management,
Customer Service
Starter (0-3 years)
Thane, Maharashtra, India
Job Title Lead - Services SGM / AVP level Key Result Areas KRA 1 Define the roadmap for Sparkle Services - at home for consumers & for painters. Build the team & create an organization that is customer focused, delivers superlative customer experiences at scale 2 Painting services for customers : Evaluate the market and arrive at a sustainable business model for painting services. Identify the critical skills & capabilities required to deliver the services in a profitable manner. Develop key differentiators to stand out in a crowded marketspace 3 Drive the business goals - overall revenue / P&L / customer experience metrics. Planning the business pipeline, quarterly & annual plans 4 Effectively engage with partners - creative agencies, service partners / franchisee partners etc. Develop SOPs/Training protocols to ensure service standards and delivery. Be the custodian of the brand and the service promise 5 Services for painters - Develop a holistic painter partnership program - covering all life stages of a painter - from helper to contractor. Create differentiators & prioritize project delivery to ensure a quick go-to-market 6 Coordinate with key members from Sales, Marketing, CX team to drive the services function in sync with overall Sparkle journey Experience 12 - 14 years Industry Hospitality / Retail / Service
Customer Experience, Service Standards, SOPs, Project Delivery, Business Goals,
Customer Service
Experience Not Provided
Mumbai, Maharashtra, India
` Annexure I : ABG Job Description Template ` HayGroup Job Description Template 2017 Basic Details: Fill the required information about business, unit, location, position, reports to position and date of updation of JD Business Grasim, Birla Paints Division Unit Paints HO Location HO, Mumbai Poornata Position Number of the job Reports to: Poornata Position Number Poornata Position Title of the job Head, Category Finance Reports to: Poornata Position Title Head Marketing & CFO Function Marketing Reports to: Function Marketing Department Reports to: Department Designation of the Employee Designation of the Manager Date of writing/updation of JD 5 th Aug 2022 ` Annexure I : ABG Job Description Template ` HayGroup Job Description Template 2017 1) Job Purpose: Write the purpose for which the job exists (in 2-3 lines) Drive the financial agenda for all Categories in the paints business 2) Dimensions: Mention quantitative or qualitative parameters that are relevant for the job and provide a better understanding of the scope and scale of the job. Business Workforce Number Unit Workforce Number Function Workforce Number Department Workforce Number Other Quantitative and Important Parameters for the job: Budgets/ Volumes/No. of Products/Geography/ Markets/ Customers or any other parameter 3) Job Context & Major Challenges: Write the specific aspects of the job that provide a challenge (internal and external) to the jobholder in the context of the Business/Unit/Function/Department/Section Job Context: The Indian decorative paints market is $7.5 billion industry and growing in double digits. It’s a growing industry driven by the shortening of painting cycle, increased housing demand, premiumization demanded by consumers and the infrastructure push by the government. At Birla Paints, we are building a new age and a differentiated paints company to earn a significant market share going forward. As a newly growing greenfield start-up business we would need to leverage Aditya Birla Group’s existing manufacturing expertise as well as focus on differentiation. Gathering, ideating, analysing, and projecting various business possibilities presented by the unique scenario of creating new processes from scratch as well as collaborating with existing ABG businesses and industry best practices. 4) Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas) Key Result Areas Supporting Actions 1. Financial Planning & Analysis across the 3 time horizons (SP Plan, AC plan & Quarterly Plan) in service of meeting TopLine & bottom line targets • Preparing & updating the Latest View (P&L) on a rolling basis at the right frequency (SP plan on an annual basis, AC plan on a quarterly basis, Quarterly plan on a monthly basis) at Product X Geography X Channel level • Analysing gaps (issues) Vs plan; Identifying potential opportunities to maximize growth ` Annexure I : ABG Job Description Template ` HayGroup Job Description Template 2017 • Preparing & proposing plans & projects to meet the gaps / maximize opportunities in consultation with the larger cross functional team • Operationalizing & monitoring progress of these plans & projects 2. Lead RGM (Revenue Growth Management) / NRM (Net Revenue Management) in service of driving profitability • Analysing, planning & proposing the right Pricing, PPA, Trade spend, Promotion Spend & PPA (Mix) 3. Improve efficiency of investments in service of driving profitability • Improving ROI of A&C spends (ATL, BTL, Production, Product Development) • Reducing Waste – Return of damaged stocks, Writeoff’s, product warranty spends. • Managing marketing budgets – overruns etc. 4. Always on competitor analysis • Analysing declared results & presenting inferences • Benchmarking cost structures – Formulation, conversion, logistics 5. Business partnering for innovation development • Work with cross functional team (Marketing, R&D, Procurement, Manufacturing) to help drive the right decisions on volume, pricing & investments 5) Job Purpose of Direct Reports: Describe the job purpose of the direct report/s to the job (in 2-3 lines for each report) 1-3 direct reports to help manage above KPIs 6) Relationships: Describe the nature and purpose of most important contacts or relationship (except superior/team members) with individuals, departments, organizations inside and outside of the organization, that job is required to interact with in order to deliver the job objectives Relationship Type Frequency Nature Internal Finance Team Daily Daily work Category Marketing Daily Daily Work R&D Team Daily Daily Work Sales, CX, SC Teams Weekly Daily Work External 7) Organizational Relationships: Provide the structure for a level above and below the position for which this job description is written. Use position titles in the structured and indicate all the reports of the position. Direct reporting to Head Marketing and dotted reporting to Head Finance ` Annexure I : ABG Job Description Template ` HayGroup Job Description Template 2017 SIGN-OFF: Provide the name of the Manager and the jobholder. Signature needed for the hard copy of the JD. Hard copy to be maintained in the organizational record. Job Holder Reports to – Project Site Head Name Signature (needed for the hard copy)
Monitoring Progress, Cost Structures, Revenue Growth Management, Innovation Development, Financial Planning & Analysis, Business Partnering, Improve Efficiency, Revenue Management, Market Share, Competitor Analysis, Geography
Accounting
Experience Not Provided
Mumbai
Proven experience as a Software Developer, Software Engineer or similar role Familiarity with SDLC, Agile development methodologies Experience with software design and development in a test-driven environment Knowledge of coding languages (e.g. Java, JavaScript) and frameworks/systems (e.g. Spring, Spring Boot, SVN, GIT, RESTful Web Services) Working knowledge in Hibernate Working knowledge in Angular JS Micro service architecture is a must Working Experience with SQL/PLSQL
Java, Hibernate, Spring Boot, Angular JS, JavaScript, GIT, SVN, Agile Development Methodologies, SQL, PLSQL, Service Architecture
Information Technology
Intermediate (6-10 years)
Commercial Responsibilities: • Direct responsibility of P&L for the products/ ranges manufactured through these contract manufacturers • Scout for the new 3rd Party Partners & Assessing them for VIP compatibility • Capacity Assessment of new 3rd Party capacities/closure of existing unsecured capacities in line with demand changes • Assessment of Luggage product costing with the limited set of Inputs from the external sources & formulating the negotiations strategy with the 3P • Identify various cost reduction levers & formulate the cost reduction strategy for execution • Compare the best-in-best element-wise Cost benchmarking among all existing 3Ps and drive the best for VIP, without compromising on the quality standards • Prepare the 3Ps with the Launch of new products scheduled to be on time • Develop the Business Continuity Plans for each of the 3Ps so that the supplies are always de-risked • Developing the vendor rating mode & Monitoring the Delivery Service level performance, Wastage control performance
Quality Standards, plant operations, factory operations, Launch Of New Products, Service Level
Manufacturing
Experience Not Provided
Mumbai, Maharashtra, India