Requirement Process : PhonePe Customer Service (Voice) Shift Timing : Day Shift Working Days : 6 Week Off : one rotational off Grad/Undergrad with minimum 1 year exp. into customer service process is mandatory Good communication skills required Salary : Upto 18k Rounds of Interview : HR Ops Round V&A Client Round Note Work from office DOJ - 7th November ber. Transport Boundaries: Ghatkopar till Ambernath Panvel till Chembur Panvel till Thane
communication skills,
Information Technology
Starter (0-3 years)
Mumbai, Maharashtra, India
Role – Backend Developer (Laravel) MediSage is building an ecosystem by bringing together doctors, hospitals, medical associations, medical universities, and medical industry (Pharma, Device and Diagnostic) all on one single platform. The product will evolve to build a deep integrated play amongst healthcare participants. Medisage is witnessing an exponential user growth, product innovation on the platform and is in pursuit of global expansion., MediSage is now looking for a Backend Developer (Laravel) to support the next million user growth. Technical Skills Required : Must have - PHP, Laravel Good to have - MySQL,GIT Key Responsibilities : • Experience working with PHP & Laravel. • Develop, test, and maintain applications to specified designs & standards in Laravel. • Develop & implement modern web services using service-oriented architecture, RESTful APIs, and SOAP. • Integration of user-facing elements developed by a front-end developers with server side logic • Experience with database integration, hosting environment management, and scaling Requirements and skills • Minimum 3 Years of experience in Back end development. • Proficiency in PHP & Laravel. • Good to have : MySQL, GIT • Minimum 1-2 Years of experience in APIs • Proficiency with HTML, CSS, JavaScript • Problem solving skills
Laravel, PHP, Web Services, MySQL, GIT, Service-Oriented Architecture, RESTful APIs, Technical Skills, SOAP, HTML
Information Technology
Junior (3-6 years)
Mumbai, Maharashtra, India
Job Purpose To engage regularly with the Imperia customers as defined by the contact policy and provide a Consistent & a Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer. To enhance Customer Relationship & while doing so, Educate, Encourage & Induce the customers to use the Digital mediums for their banking transactions/ needs, while keeping a "window' to talk to the bank whenever customer needs. Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed. So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRM also achieves the key performance parameters set Job Responsibilities(JR) Customer Engagement Continuous engagement with the portfolio customers mapped (500 to 600 groups/ PF) as per the contact policy, with accurate & complete capture of interaction details. Call handling as per defined standards. Accurate resolution for customer queries. Promoting Digital Banking services for a superior customer service experience. Profiling of customers in order to aid right cross-servicing of Bank products Accurate logging and resolution of complaints. Attrition control of customers. Regular interactions with the customers and pro-actively assessing customer needs. Deepening relationship by cross selling 'sticky products' like Demat, Bill Pay, Advisory etc. Ensure portfolio quality of relationship while racing considering eligibility. Monitor large amount movements and account closure from the deposit accounts. Ensure retention of customers Achievement of portfolio parameters Meet the defined objectives of the Portfolio managed by the respective Imperia -VRM Sales Right cross-sell of products basis profiling and engagement. Penetration of products across groups. Sales across all product segments-TPP, Assets, Cards etc. Acquiring & grouping of all related IDs of the Primary ID. Use of triggers to track maturity of FDs, movement of CASA balances etc and prevent outflow. Ensure Staff are trained on product knowledge and requisite certifications. Income to be generated at a customer level. Interaction Quality Achieve Quality benchmarks defined from time to time. Complete and accurate capture of call interactions, including profiling thereby aiding relationship management. Audit and Service Quality Ensure all laid down system and process are followed as stipulated by Audit and Senior Management Ensure accurate and timely submission of financial transactions.& requests. Adherence to set processes of updating customer interactions in CRM next. MIS – Reporting Ensure timely submission of Customer base review / reports as requested by Central Team / Senior Management. Educational Qualifications (examples Graduate Key Skills(examples listed below) • Basic Banking • Communication Experience Required Minimum experience in years – 2-3 yrs. preferable. Major Stakeholders(intra team and cross functional stakeholders, who would need to be interacted with for discharging duties) • Customers • Virtual Relationship Banking Head • Unit Head • Region Head • Sales Managers
Regulatory Requirements, Digital Banking, Financial Transactions, Service Quality, Customer Needs, MIS, Call Handling, IDs, FDs
Information Technology
Junior (3-6 years)
Mumbai, Maharashtra, India
Good experience in sales, handling branch,lead generation,operations,handling financial budgets,heandling team,revenue generation. worked on government project Field Sales(Mnadatory) Purpose of the Role To be responsible for Revenue Generation, Operations Management & Training Quality at the Centre meeting all defined targets, while engaging the team members and driving higher performance levels Key Deliverables • Drives profitability and operational activities in the center • Responsible for overall financial performance and quality standards of the center • Responsible to meet the operational & financial targets of the center • Responsible for people management and development of center employees • Responsible for the recruitment & training of the center team Job Responsibility • Take full and sole accountability for the center P&L and establish and operate the Center and Residential facility • Oversee daily center operations and center activities through assigned staff; prioritize and delegate work activities. • Prepare the monthly/ quarterly budget (as per company requirement) of center activities and executing the plan to ensure economic viability and institutional feasibility. Manage financial expenditure of the centre, ensure that spending is within budget requirements Identify and communicate with reputable training providers/ VTPs/corporates for efficient service delivery of training and providing OJT and placement opportunities to Student Trainers • Drive high quality of SSC results • Oversee the planning and control of maintenance in the center’s buildings, vehicles, equipment and grounds • Develop, plan and maintain effective security controls to ensure the safety of learners, staff and the property • Lead the counselling session of every youth to identify their aspirations and expectations and complete enrolment process • Ensure the pre and post assessment process for the aspirants to provide the right job to the candidate. • Connect and build rapport with local employers of his/her area and convert them as panel employers to ensure the job opportunities to the aspirants • Own center-level decision-making of all people issues, financial decisions, resources and other matters • Manage development plan of center team, ensure high employee engagement and support achieving their goals • Plan the Human Resources in the center in order to achieve optimum utilization and productivity • Direct management of the center team, ensuring high employee morale, engagement and clear plans for succession. • Provide ongoing training and support for employees in the his/her team - Handle disputes if any within team and resolve them to the satisfaction of the organization Approach • Communicator - Communicate with direct reports about any change or update • Advocate - Demonstrate support keeping the organizational objectives in mind • Coach - Coach employees through the change process • Liaison - Engage with and provide support to the project team • Resistance manager - Identify and manage resistance Collaboration Key Shared Accountabilities ∙ Mobilization ∙ Placements ∙ Training Quality Collaborators ∙ Placement Manager ∙ Training Manager ∙ Business Unit-Service Manager ∙ Operations Manager ∙ Business Unit – Sales Strategy Manager ∙ HR-Business Partner ∙ Finance ∙ L&D ∙ Client Servicing Expectations on Team Management • Follow up with the center team about the progress of the project and conduct self analysis of performance. • Coach the team members to drive higher levels of performance • Must review the direct reports – Center Counselor, Sales Officer, Trainers by the 2nd of the month on the basis of predefined KRA • Handle disputes if any within the team and resolve them to the satisfaction of the organization. Education Qualification • Graduate in any discipline or PG (MBA is preferred) • Must be passionate to work for Urban-Rural Development Prior Work Experience • Field sales and managerial experience of at least 6 years with proven track record in Managing Training Centre Operations • Should have managed a Profit Center earlier • Industry: Education/Teaching/Training; Recruitment/Staffing • Functional Area: Sales, Retail, Business Management, Profit Centre Management Behavioral Competencies • Achievement Orientation • Client Focus • Collaborating with others • Managing Resources • People Management & Emotional Intelligence Functional Competencies • Have profound business acumen • Financial management – keeping budgets, managing expenses • Skills for business planning and business ownership • Sales and Marketing Skills • Ability to effectively engage with high profile business partners and third parties - Customer focus • Knowledge of programming and software industry • Language skills: Local language, Hindi and English REVIEWS Performance Review for the Team: ∙ Follow up with the center team about the progress of the project and conduct self-analysis of performance. ∙ Must review the direct reports – Center Counselor, Sales Officer, Trainers by the 2nd of the month on the basis of predefined KRA ∙ Handle disputes if any within a team and resolve them to the satisfaction of the organization. Reporting: ∙ Daily, Weekly and Monthly reporting of Center activities to BU Head ∙ Monthly reporting of Center Infra to Infra Manager ∙ Weekly reporting of Fee Tracker Meeting Structure: ∙ Owner: Weekly operational center meeting every Monday morning with the entire center team from 9:30-10:30 AM ∙ Owner: Monthly Center Business Review meeting with the entire center team before the 5 th of each month. The BU Head can participate on an ad-hoc basis. ∙ Participant: Monthly Business Review meetings, led by BU Head Bangalore(Jainagar)-WFO Ernakulam-WFH
Manage Development, Revenue Generation, Operations Management, Human Resources, People Management, Operational Activities, Financial Performance, Security Controls, Service Delivery, Monthly Reporting
Information Technology
Expert (10+ Years)
Bangalore, Karnataka, India,Ernakulam, Kerala, India
About us: If you think back to your school or college days, the best memories you have are those with your friends! Your first day in college, your best friend, your dorms, hanging in the corridors, your school canteen, all nighters before exams & chilling for weeks after exams - our school lives are filled with so many awesome interactions, experiences & memories. In each of them you’re with a friend, never alone! Imagine what Starbucks has done for coffee, Airbnb has done for travel, Cult has done for fitness, OYO for lodging, Openhouse is trying to do for education. We are building a network of neighbourhood learning centres for students of all ages. Our Approach: At Openhouse, we empower teachers with technology and infrastructure to transform their classroom culture into one that is welcoming, healthy, and constructive. We think education is about cultivating mindsets and mastering concepts, not just cracking exams. Be it math or meditation, chemistry or creative writing or even a film club - at Openhouse - we encourage children to explore what works best for them. It is our belief that every child deserves the space and opportunity to explore & create. At Openhouse, students of all ages can learn all things under one roof. We think we’re amongst the first few companies in the world trying to push the boundaries of edtech to a new era of highly social & community driven learning. We believe learning happens best in person, but there is an opportunity to make this experience 10X via modern centres, technology, and powerful communities! We're a mission driven organisation trying to build a network of such learning centres and with empowered teachers in every neighbourhood of our country! Responsibilities: You’ll be in charge of driving customer sales in person at our learning centres in Bangalore & Kolkata. You will help give tours of our center to parents, understand their child’s needs and suggest the right classes and membership plans You’ll be given adequate training and mentorship to do parent friendly consultative sales rather than push based aggressive sales. Depending on your interest, you can help us in improving sales process design. Perks: Great friendly environment to work from Peer community: in each of our learning centres we have a team so you’ll not be alone Growth track: we are amongst the fastest growing offline education companies in India. Think of us as Cure.fit/ cult for kids. You can get promoted to Centre Sales Manager in 3 months. Ideal candidates: Warm and friendly persona. Women candidates preferred since you’ll be mostly be dealing with mothers as our customers. Prior experience in education industry or in sales role is preferred. If you have any hobbies or extracurricular experience from school/ college; that’s great. Desired experience: Bachelor’s degree Fluency in written and spoken English required, spoken Hindi is helpful; familiarity with Kannada or Bengali nice-to-have Internship or project-based experience exemplifying the mindset highlighted above Experience in sales, customer service or other customer-facing roles strongly preferred Helped build communities in the past
Consultative Sales, Chemistry, Creative Writing, Aggressive Sales, Sales Process Design, Customer Sales, Adequate Training, Customer Service, Customer-Facing, Sales, Marketing
Sales
Starter (0-3 years)
Bangalore, Karnataka, India
Role: Assistant Relationship Manager Job Description: Understand and analyse client’s requirements along with the Relationship Manager (RM) and manage all client communication. Liaise with all support functions (service team, credit, documentation team, Transaction Banking, Treasury, Legal) and ensure seamless service to the customer Assisting the RM in: Identifying leads and connecting with potential clients. Structuring transactions, financial statement analysis, preparation of In- Principle approval notes and obtaining relevant approvals. Conducting credit reviews and account monitoring on a regular basis. Identifying opportunities for cross selling of products and services and provide leads to RMs/product partners. Participating in various business development activities with the RM & other senior officials of the Bank. Job Requirement: 0-2 years of experience, MBA (from Tier1/2/3) /CA . Strong interpersonal skills Passion for financial services Aptitude for sales and business development Locations: Delhi, Mumbai & Bangalore
Client Communication, Business Development, Transaction Banking, Financial Statement Analysis, Account Monitoring, Financial Services, Sales and Business Development, Public Relations
Public Relations
Experience Not Provided
Bangalore, Karnataka, India,Mumbai, Maharashtra, India
Responsibilities:Sell company’s services to IT/Software, BPO companies in order to meet sales numbers. Responsible for target prospecting, lead generation, facilitating sales meeting, relationship meeting and ensuring customer satisfaction. Strategically develop, lead and integrate the marketing and sales functions to and for company’s clients, which are mostly IT companies. Help target prospects/client sales teams. Understand and diagnose sales needs and align them with our company’s solutions using available tools and techniques. Understand and map of foreign IT Product/Service and US companies for new opportunities. Conduct market assessment of foreign IT environment and prepare business plans to achieve goals and objectives in sales. Create client proposals and contracts based on customer needs and any relevant documentation following company procedures. Develop and deliver accurate business reports by carrying out research, market analysis and mapping competitors in foreign and US, identify new markets. Measure the effectiveness of marketing, advertising and communications programs and strategies. Develop multi-tier relationships to organically grow the client accounts for foreign IT companies. Required experience and competencies: Bachelor’s in Marketing, Business, Management, Economics or related Req candidates with great communication skills Shift Time 5.30pm to 2.30 am (pickup and drop service provided)
Marketing, Sales, Economics, Business Plans, Prospecting, Lead Generation, Sales Meeting, Customer Satisfaction, Market Analysis, Customer Needs
Information Technology
Starter (0-3 years)
Chandigarh, Punjab, India
Role and Responsibilities: Experience in Channel Sales of Security or IT or Networking sales Responsible for the day-to-day relationship management of channel partners Build, maintain, and manage relationships with current and prospective channel partners. Sell through partner organizations to end users in coordination with partner sales resources. Previous experience of driving channel sales ideally within the channel. Management space via channel partnerships Experience managing partner relationships that are based in developing and delivering service offerings tied to vendor product Experience selling Open Source Solutions Demonstrated progressive experience with B2B sales Demonstrated progressive experience selling high technology products in assigned territory in a channel model One for each Location- Chennai, Coimbatore, Salem, Trichy , Tirunelveli, Davangare, Bellary, Mysore, Mangalore, Bangalore
Sales, communication skills, relationship management ,
Information Technology
Experience Not Provided
Bangalore, Karnataka, India,Mangalore, Karnataka, India,Coimbatore, Tamil Nadu, India,Trichy, Tamil Nadu, India,Chennai, Tamil Nadu, India,Tirunelveli, Tamil Nadu, India
Responsibility: • Work with developers to design algorithms and flowcharts • Produce clean, efficient code based on specifications • Integrate with third-party programs • Verify and deployment management • Production support, Troubleshoot, debug and upgrade • Gather and evaluate user feedback • Recommend and execute improvements • Create technical documentation for reference and reporting Skill: • Proven experience as a Software Developer, Software Engineer or similar role • Familiarity with SDLC, Agile development methodologies • Experience with software design and development in a test-driven environment • Knowledge of coding languages (e.g. Java, JavaScript) and frameworks/systems (e.g. Spring, SVN, GIT, RESTful Web Services) • Working knowledge in Hibernate • Working knowledge in Angular JS • Micro service architecture is a plus • Working Experience with SQL/PLSQL • Ability to learn new languages and technologies • Resourcefulness and troubleshooting aptitude
Agile Development Methodologies, Deployment Management, Java, RESTful Web Services, SQL, Software Design and Development, JavaScript, SVN, GIT, Hibernate
Information Technology
Experience Not Provided
Kolkata, West Bengal, India
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small. Pearson is seeking highly motivated individuals with a sound technical background to join our Technical Operations team. We take continuous learning to heart. We value positive energy, clear communication, and are committed to building an inclusive environment for people from every background. We look forward to hearing from you. Responsibilities Monitoring Integration servers proactively identify potential issues before they happen Be responsible for critical applications and take Ownership of Incidents and Service Requests raised by the customer. Understand the impact of system issues using a combination of system knowledge and technical skills Collaborate with colleagues and other internal teams to provide the best possible experience. Adhere to established quality standards. Advanced troubleshooting techniques will be required. Typically, this would involve recreating reported scenarios and determining a root cause for concerns and fixing the same Troubleshoot or escalate issues as appropriate, in a timely manner ensuring clear and effective communication throughout the cycle of support, providing end-user assistance where required until the issue has been resolved. Work collaboratively, handle multiple priorities, and demonstrate sound judgment within established policies and guidelines. Monitor the availability, performance and throughput of supported IT applications. As required, provide timely communication to users on the status of their service requests and incidents. Gate keeper for new code transition into production, including review of Java, ESQL and SQL code against standards, and adequate technical documentation for transition into service Be part of an out of hours on-call support rota as required. Active out of hours support on month end periods is expected. Ability to communicate technical information in a clear and understandable manner to non-technical stakeholders. Willingness to learn new technologies and maintain industry knowledge. Open to new ideas and change initiatives, with an ability to modify the current approach in the face of new demands. Strong problem-solving techniques to understand and resolve incidents Good attitude that will allow the team to perform better, work as a team player Qualifications Ideal candidate of 5-8 years of IT experience and hand on experience in any one of the essential skills Technical Qualifications Able to support complex ESB processes and identify areas of optimization Played ESB support/development role for data-warehousing, data-migration & reporting Experienced in testing, debugging and performance tuning of ESB / ETL processes Expert SQL, incl stored procedures, analytical SQL and query tuning Understanding of data modelling and logical / physical database design Essential Technical Skills / Tools IBM Integration BUS / App Connect / Informatica / Spring Boot (Integration) / Mulesoft IBM Advance MQ (including Managed File Transfer) Relational Database - Oracle, SQL Server ..etc Linux / Unix command line and shell scripting Desirable IIB / WMB / Informatica 9.x / 10.x / Mulesoft certification Familiar in Java, Unix/Python Shell Scripting ETL experience like Informatica Power Centre, IDQ Experience in Source Control tool like Subversion, Bitbucket Experience in cloud environments like AWS, Google Experience in Administration of IBM Integration BUS, MQ & MFT
Technical Skills, User Assistance, SQL, Quality Standards, / App Connect / Informatica / Spring Boot (Integration) / Mulesoft, Java, Technical Documentation, ESB, ESQL, Technical Information, SQL Server, Linux, Unix, Python, Shell Scripting, IDQ, Source Control, Subversion, Bitbucket, AWS, Oracle, Microsoft SQL Server
Information Technology
Experience Not Provided
Bangalore, Karnataka, India